Behavioral Health Crisis Team Leader

RHA Health Services, LLC • High Point, NC

2d • Onsite

About The Position

This role ensures high-quality, timely crisis intervention, stabilization, and linkage to ongoing care while maintaining compliance with regulatory, clinical, and organizational standards. The Licensed Crisis Team Lead provides clinical and operational leadership to a multidisciplinary crisis response team serving individuals experiencing behavioral health crises. This position is FT, Monday to Friday, 12pm to 8pm. The Licensed Crisis Team Lead is fully licensed and responsible for overseeing the clinical and day-to-day operations of a behavioral health crisis team. This role provides direct supervision and guidance to staff while ensuring high-quality crisis intervention, assessment, stabilization, and linkage to appropriate services for individuals in crisis. The Team Lead supports a multidisciplinary team, ensures crisis service coverage, and promotes a safe, trauma-informed, and person-centered approach to care. They are responsible for monitoring service delivery, reviewing documentation, and ensuring compliance with state, Medicaid, and organizational requirements. Additionally, the role includes coordinating with internal programs and community partners (such as hospitals, law enforcement, and MCOs), supporting staff development and training, and participating in quality assurance and program improvement processes.

Requirements

• Master’s degree in a behavioral health field
• Full active licensure (LCMHC or LCSW)
• Experience in crisis intervention
• Experience in clinical leadership
• Complete criminal background check
• Name checked in registries (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.

Nice To Haves

• Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

Responsibilities

• Ensures high-quality, timely crisis intervention, stabilization, and linkage to ongoing care.
• Maintains compliance with regulatory, clinical, and organizational standards.
• Provides clinical and operational leadership to a multidisciplinary crisis response team.
• Oversees the clinical and day-to-day operations of a behavioral health crisis team.
• Provides direct supervision and guidance to staff.
• Ensures high-quality crisis intervention, assessment, stabilization, and linkage to appropriate services.
• Supports a multidisciplinary team and ensures crisis service coverage.
• Promotes a safe, trauma-informed, and person-centered approach to care.
• Monitors service delivery and reviews documentation.
• Ensures compliance with state, Medicaid, and organizational requirements.
• Coordinates with internal programs and community partners (such as hospitals, law enforcement, and MCOs).
• Supports staff development and training.
• Participates in quality assurance and program improvement processes.

Benefits

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager