Behavioral Health Crisis Care Manager

Houston Healthcare • Warner Robins, GA

4d • Onsite

About The Position

This role involves conducting thorough assessments of clients' mental health, behavioral issues, and psychosocial needs using standardized tools. The Care Manager collaborates with patients, families, community support, and healthcare providers to develop individualized care plans. They provide immediate crisis intervention, including de-escalation, counseling, and safety planning for individuals experiencing acute psychiatric crises. The role also includes educating patients and families about mental health conditions and resources, facilitating referrals to appropriate services, and maintaining accurate documentation in the EMR system. Additionally, the Care Manager advocates for patient needs and rights, ensuring culturally competent and respectful care.

Requirements

• Masters in Social Work, Psychology, Counseling, or related field from an accredited institution.
• 2 years recent experience in behavioral health setting preferred
• 3 years recent healthcare experience preferred
• experience in Acute Care setting preferred
• LMSW, LCSW, or LPC license in the state of Georgia required.
• Must have working knowledge of software/Eemr applications.
• Must meet all quality and productivity expectations and successfully complete yearly competencies.

Nice To Haves

• ACM, CCM preferred.

Responsibilities

• Conducts thorough assessments to evaluate clients' mental health status, behavioral issues, and psychosocial needs, utilizing standardized risk assessment tools and techniques to gather comprehensive information.
• Collaborates with patients, families, community support, and healthcare providers to develop individualized care plans based off assessment and tailored to both medical and psychosocial needs.
• Communicates and collaborates with those included in patient care team including but not limited to Physicians, unit nurses, social workers, security personal, and outside hospitals and agencies to coordinate and expedite the patient through the continuum of care management.
• Provides immediate crisis intervention, including de-escalation techniques, brief counseling, safety planning to help stabilize patients experiencing acute psychiatric crises, including but not limited to those with suicidal ideation, severe anxiety, psychosis, or substance induced issues.
• Educate and provide guidance to patients and their families about mental health conditions, assessment and treatment process, and available community resources.
• Facilitate referrals and/or resources to appropriate inpatient of outpatient mental health services ensuring smooth transition of continued care to address individualized needs.
• Maintain accurate and timely documentation of patient assessments, treatment plans, and outcomes in compliance with the hospital policies and regulatory standards in the electronic medical record (EMR) system.
• Advocate for patient's needs and rights, ensuring patients are given culturally competent and respectful care within the healthcare system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level