Behavioral Health Contact Center Coach
rockITdata•Arlington, VA
•Remote
About The Position
rockITdata is seeking a Contact Center Coach to assist active duty service members, National Guard members, reservists, veterans, and retirees who need access to mental health care when relocating, transitioning, or are in need of a new mental health provider for the first time. The company is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting-edge innovations like AI, automation, and data transformation, and then brings those commercially tested solutions to government entities to deliver predictable, measurable impact.
Requirements
- Must have a master’s degree in a mental health-related field
- Must be a licensed mental health professional (social work, psychology, marriage and family therapy, behavioral health counseling)
- Has clinical experience in triage, care management, motivational interviewing, and crisis counseling
- Has experience working with military service members and veterans regarding mental health
Nice To Haves
- At least a minimum of three years of experience delivering in-person patient care
Responsibilities
- Deliver personalized, evidence-based coaching via phone, video, text or email to address full range of service member needs, including acute stress or disengagement risk.
- Use structured documentation aligned with program objectives and performance requirements.
- Coordinate warm handoffs with Contact Center Specialists and activate escalation protocols for safety concerns.
Benefits
- Equal opportunity employer
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
