Behavioral Health Community Health Partner

Cityblock Health•OH - Remote, OH

1d•$27 - $35•Remote

About The Position

The Behavioral Health Community Health Partner (BH CHP) manages a member panel to support care coordination and social care for high-complexity members with acute behavioral health conditions. Responsibilities: Assess/Intake Conducts assessments and screening instruments, including those for behavioral health, home safety, and social needs, while adhering to established protocols and maintaining regular check-ins with members. Collaborates with psychiatrists, RNs, Behavioral Health Specialists (BHS) and external providers as needed for case review, care planning, and to develop and maintain member care plans. Meets with members in the community (home, short-term nursing facility shelter, hospital) as needed, including as an extension of the care team for non-clinical needs Operations. Utilizes our care facilitation, electronic health record and scheduling platforms as needed to collect data, document member interactions, organize information, track tasks, and communicate with the team, members, and community resources. Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country. Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings. In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve. Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community. Our Values: Aim for Understanding Be All In Bring Your Whole Self Lean Into Discomfort Put Members First About our Team: We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. We will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

Requirements

2+ years of progressive experience in care coordination, community health, health promotion, or a related field, working with individuals experiencing behavioral health conditions (e.g., substance use disorders or serious mental illness) in a case management or comparable role.
Medical Clearance (for Member-Facing Roles): You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

Responsibilities

Conducts assessments and screening instruments, including those for behavioral health, home safety, and social needs, while adhering to established protocols and maintaining regular check-ins with members.
Collaborates with psychiatrists, RNs, Behavioral Health Specialists (BHS) and external providers as needed for case review, care planning, and to develop and maintain member care plans.
Meets with members in the community (home, short-term nursing facility shelter, hospital) as needed, including as an extension of the care team for non-clinical needs Operations.
Utilizes our care facilitation, electronic health record and scheduling platforms as needed to collect data, document member interactions, organize information, track tasks, and communicate with the team, members, and community resources.