Behavioral Health Clinical Program Manager - Remote
About The Position
Optum is seeking a Behavioral Health Clinical Program Manager to lead a team of licensed and unlicensed staff focused on behavioral health and emotional well-being navigation and support. This role is primarily responsible for care and case management and utilization review of behavioral health and substance abuse services. The manager will ensure the team functions effectively by monitoring performance, developing workflows, and defining reporting needs. The position offers the flexibility to work remotely from anywhere within the U.S. and requires the ability to provide on-call clinical support on a rotating basis. The manager will mentor and inspire the team to achieve excellence and professionalism.
Requirements
- Licensed Mental Health Clinician with a master’s degree in psychology, social work, counseling or marriage, or family counseling, licensed Ph.D., or an RN with 2+ years of experience in behavioral health
- Valid independent clinical license
- 5+ years of behavioral health experience post licensure
- 5+ years of management and/or leadership experience
- Proficient with computer and Windows PC applications (e.g. Word, Excel, PowerPoint, One Note, Outlook) which includes the ability to learn new complex computer system applications and programs
- Proven solid written, verbal and interpersonal skills
- Ability to use various computer applications and move through computer screens while talking with members
- Ability to work 8:45am - 5:15 Pacific Time weekdays (M-F)
- Ability to provide on-call clinical support to after hours staff on a rotating basis
- Ability to keep all company sensitive documents secure
- Must reside in the state of California
- Required to have a dedicated work area established that is separated and closed off from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Nice To Haves
- 7+ years of supervisory experience
- Child and family experience
- Ability to work with a culturally and geographically diverse population
- Able to address a variety of problems and issues as presented by staff
- Ability to work flexibly and creatively with other professional team members
- Mental Wellbeing Clinical Program Manager must demonstrate a willingness to support and grow both the culture and mission of Optum and UnitedHealth Group
Responsibilities
- Sets and reinforces member focused team culture
- Manages a team of licensed and/or Masters’ Level behavioral health clinical staff in order to deliver sound clinical decisions and quality documentation to customers
- Supports authorization & utilization management objectives for both facility-based and outpatient care
- Prepares reports and analyzes data in order to coach team to meet metrics successfully
- Partners with Training & Quality for continued process improvement and skill refinement
- Identifies trends and interventions as needed in a positive, change oriented environment
- Ensures the timeliness and appropriateness of the services provided by the Clinical Wellbeing Specialists and Research Advisors and to ensure that clinical review activities are conducted in accordance with Optum Health clinical guidelines and care coordination processes
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Manager
