Behavioral Health Clinical Assistant - Orland Park

Relief Mental Health • Orland Park, IL

5d • Onsite

About The Position

Relief Mental Health is seeking a Behavioral Health Clinical Assistant to provide clinical and administrative support for clinic operations and patient care at its Orland Park, Illinois location. The role supports providers, administers and monitors Transcranial Magnetic Stimulation (TMS) treatments, assists with Spravato® services, and maintains accurate patient records and operational workflows. It calls for professionalism, empathy, attention to detail, and the ability to work in a fast-paced behavioral health setting.

The Clinical Assistant supports the patient experience and front desk, assists with clinical tasks and treatment monitoring, and performs administrative work. Duties include collecting patient histories and vital signs, conducting point-of-care tests and assessments, documenting care in the Electronic Health Record (EHR), coordinating appointments and follow-up, and maintaining treatment spaces and supplies. The role also supports Spravato documentation in line with REMS requirements, assists with billing-related work, and follows applicable clinical protocols, healthcare regulations, and confidentiality requirements.

The position is part-time and based at 14300 S Ravinia Ave, Orland Park, Illinois. The listed pay range is $20–$22 per hour. Work schedules depend on patient scheduling needs and clinic requirements.

Requirements

• High school diploma or equivalent required.
• Bachelor’s degree or equivalent work experience required.
• Previous healthcare experience required.
• Ability to maintain flexibility for required shifts based on patient schedules and clinic needs.
• Proficiency with Google Workspace, including Docs, Sheets, and Drive.
• Strong interpersonal, organizational, and customer service skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Knowledge of healthcare regulations and confidentiality protocols, including HIPAA.
• Ability to maintain professionalism and confidentiality in all interactions.
• Ability to work independently and collaboratively in a fast-paced healthcare environment.
• Ability to learn and maintain EHR systems.
• Valid CPR/AED certification or ability to obtain it during the training period.
• Ability to obtain BrainsWay TMS administration certification within one month of employment; training is provided.
• Ability to lift, push, and pull up to 20 pounds when assisting patients or moving equipment.
• Ability to sit or stand for extended periods during work shifts and move throughout the clinic as needed.

Nice To Haves

• Behavioral health experience is strongly preferred.

Responsibilities

• Provide professional, empathetic support to patients, families, and colleagues.
• Greet and assist patients and visitors and respond to inquiries by phone, voicemail, email, and in person.
• Review patient paperwork for accuracy and completeness and help patients complete forms.
• Direct patient questions and concerns to the appropriate provider or staff member.
• Schedule appointments and coordinate follow-up care.
• Maintain clean, organized office and treatment areas; prepare and stock examination and treatment rooms.
• Manage inventory, including ordering and documenting medical and office supplies.
• Collaborate with providers, clinic leadership, and administrative staff to support patient care and clinic operations.
• Obtain and document patient medical histories, vital signs, and relevant clinical information while maintaining confidentiality.
• Assist with patient care tasks, including vital signs, urine drug screens, pregnancy tests, and patient assessments.
• Administer behavioral health assessments such as C-SSRS and PHQ-9 when indicated, and document findings for provider review.
• Support the administration and monitoring of Spravato (esketamine) treatment.
• Set up, administer, and monitor TMS treatments according to provider protocols; monitor patients and report concerns or adverse effects.
• Document TMS protocols, session notes, and patient responses in the EHR.
• Coordinate care as a liaison among the TMS Manager, TMS provider, patients, and clinic leadership.
• Follow TMS and Spravato protocols and procedures.
• Enter and maintain patient demographics, treatment protocols, clinical documentation, and appointment information in the EHR.
• Collect, complete, and maintain required Spravato documentation in compliance with REMS requirements and clinic protocols.
• Assist with patient payments, insurance verification, and medication prior authorizations as needed.
• Maintain accurate, organized patient medical records and assist with pharmacy communications about prescription questions or issues.
• Perform administrative tasks such as faxing, scanning, uploading, and shredding documentation.
• Follow company policies, clinical protocols, operational procedures, healthcare regulations, and HIPAA confidentiality standards.
• Assist with other tasks or projects delegated by the TMS Manager, Clinic Manager, Provider, or Regional Director of Operations.
• Ensure accurate documentation and adherence to treatment and operational guidelines.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level