Behavioral Health Case Manager - OTP - Crest St

SouthEast Alaska Regional Health Consortium (SEARHC)•Juneau, AK

1d•Onsite

About The Position

This Behavioral Health Case Manager position supports adults and/or children and families with, or at risk of developing, serious emotional, mental, and or substance use disorders. The Case Manager is responsible for managing an assigned caseload to assess, support, advocate, and coordinate community resources that assist toward stabilization, independence, and recovery. This position provides case management services in the Front Street Clinic Opioid Treatment Program. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. At SEARHC, we are passionate about enhancing the health and wellbeing of our team as well as the communities we serve. We Embody our Values: Respect Cultural Identity Service Professionalism Compassion.

Requirements

Bachelor’s degree in social services, education, human development, mental health, or related field (or an equivalent combination of education and experience on a year-for-year basis).
Candidates with a non-social service bachelor’s degree may be considered if enrolled and actively pursuing a master’s degree in social work, mental health, substance use, clinical counseling, or similar related field.
Alternatively, a candidate not pursuing a master’s degree, must have, or be enrolled and actively pursuing a Behavioral Health Aide category II certification through the Alaska Native Tribal Health Consortium training program.
CDC-I or BHA -II certification is required within three (3) years of initial provisional qualified addition professional (PQAP) application.
Clinical Competency required within 3 months of hire.
Knowledge of Case management principles and application in integrated settings.
The use of customer service and recovery skills.
Coordination of patient cases within integrated team.
Active listening, critical thinking, and problem solving.
Use of equipment and software, such as: computers, electronic health record, fax, Outlook Software, and phone system.
Application of effective and clear oral and written communication.
Multi-task and work independently in a fast-paced, dynamic environment.
Maintain compliance with annual competencies.
Provide advocacy and outreach.
Problem-solve and use conflict resolution skills to develop and maintain good working relations with other staff and departments.
Meet patients’ needs in a prompt and appropriate manner.
Work with individuals of all walks of life, skills and abilities including individuals dealing with various addictions, experiencing homelessness and severe and persistent mental illness.
Required Certifications: Clinical Competency Assessment - SEARHC.

Nice To Haves

Preference for those that have substance use disorder service experience.
Bachelor’s degree in social services, education, human development, mental health, or related field preferred.
Prior experience in general case management, social work, or counseling preferred.
A minimum of 6 months addiction services experience preferred.

Responsibilities

Manages and monitors assigned client caseload using a variety of interpersonal skills that support independence, autonomy, safety, and stability.
Assists clients to link and coordinate with health and social service support, e.g., medical, hospital, psychiatric, substance use, housing, food, clothing, financial assistance, education, employment, legal, social security, tribal organizations, and other community/social services.
Provides supportive active listening to engage, encourage, and motivate clients toward self-directed support and change.
Documents all services and encounters in compliance with organizational standards and timelines.
Completes necessary processes and documentation for prior authorizations required to obtain additional testing, services, treatment, or medication as part of the treatment plan.
Promptly responds to urgent client circumstances for assigned caseload and others when directed by supervisor or treatment team leader.
Works closely with Referral Care Coordinators, and when necessary, processes referrals to effectively facilitate internal and external care referrals.
Proactively identifies delays and obstacles to care and works to remedy individual cases and improve processes.
Provides outreach and advocacy in the community to meet the needs of the client.
Facilities individual and group psycho-education skills and classes as described in the treatment plan.
Attends and participates in staff meetings and mandatory trainings.
Maintains skills, annual competencies, and certifications, and participates in in-services and educational programs as assigned.
Interacts with clients, peers, colleagues, and internal and external customers while upholding the Mission, Vision, and Values.
Completes and maintains patient specific training that is reflective of the staff’s caseload, e.g., Substance, Crisis, or other therapeutic skills and techniques.
Other duties as assigned.