Behavioral Health Case Manager/Social Worker

Polk County•Balsam Lake, WI

6d•Onsite

About The Position

This position provides coordinated care and treatment programming for individuals living with mental illness and/or substance use diagnoses through community-based treatment, rehabilitation, and support services. The role works directly with clients and collaborates with families, service providers, and community partners—including law enforcement, Social Security, Vocational Rehabilitation, healthcare providers, landlords, and employers—to support client stability and independence. The case manager/social worker ensures timely and efficient service delivery, monitors intervention effectiveness, and serves as the primary communication link between clients and involved parties to help clients remain successful and engaged in their communities. The position coordinates intake and outreach, responds to mental health and substance-use emergencies, develops individualized service and treatment plans, advocates for clients, brokers services, and manages ongoing care. It also participates in clinical consultations and interdisciplinary case staffings, coordinates civil commitment processes, prepares court documentation, and may provide testimony. The role documents services and billing, maintains collaborative relationships, and provides general office backup and support. No supervisory responsibilities are assigned.

Requirements

Bachelor's degree in a behavioral science or related field, plus 1,000 hours of supervised post-degree clinical experience with chronically mentally ill persons; or a bachelor's degree in a field other than behavioral sciences, plus 2,000 hours of supervised post-degree clinical experience with persons with chronic mental illness.
Must be certified as a Social Worker by the State of Wisconsin, or eligible for certification and obtain certification within two years of employment.
A combination of a non-related human services bachelor's degree and relevant human services experience may be considered.
Valid driver's license required.
Interviewing and assessment skills and the ability to formulate evidence-based recommendations.
Exceptional oral and written communication skills.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.

Responsibilities

Coordinate consumer intake in accordance with federal, state, and county statutes and policies, including DHS 63.
Review case management referrals to identify service needs and determine appropriate intervention levels.
Conduct outreach to engage individuals and support timely access to care.
Provide mental health and substance-use emergency response, including outreach, follow-up, advocacy, and coordination of immediate services.
Provide program guidance and direct individuals to appropriate internal contacts or external resources.
Develop and revise individualized service and treatment plans, set short- and long-term goals, and coordinate integrated services.
Identify suitable service providers and present informed options to support client choice.
Explore alternatives, coordinate resources, and mobilize supports as a service broker.
Advocate for clients in service planning.
Participate in clinical consultations and interdisciplinary case staffings to review progress and align treatment approaches.
Coordinate civil commitment processes, prepare court documentation, and provide testimony as required.
Coordinate and manage service delivery, evaluating client needs, benefits, and potential risks.
Monitor service effectiveness and client progress, adjusting plans and supports as needed.
Participate in unit meetings to support collaboration, service coordination, and continuous improvement of procedures.
Document services accurately, including progress notes and billing, in accordance with established standards.
Build and maintain working relationships with clients, families, service providers, the legal system, and community partners.
Perform other duties as assigned and provide general office backup and support.