Behavioral Health Case Manager III

Dhss/Samh•Dover, DE

7d•Onsite

About The Position

The incumbent works in the Delaware Psychiatric Center (DPC) at the Jane E. Mitchell Forensic Building (JEM) with a total of 42 male and female clients who are considered level 5 supervision under the custody of the Delaware Department of Corrections. Level five is the most secure facility in the criminal justice system. The incumbent performs discipline management, recovery mission and compliance with inspection and audit criteria. Other duties include admission tasks such as social assessments, chart auditing, review of critical incidents. The incumbent consults with an interdisciplinary team and external agencies as necessary to promote person-centered recovery goals. The incumbent is considered essential personnel on the second day of a state of emergency.

Requirements

Possession of a Bachelor's degree or higher in Behavioral or Social Science or related field.
Three years' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
Three years' experience in providing clinical treatment, counseling or determining eligibility for services or benefits as part of a treatment team.
Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Six months' experience in narrative report writing.

Responsibilities

Oversees the operation of a case management unit in a behavioral health or institutional setting by assigning, monitoring, and reviewing work of professional and paraprofessional staff, and providing on-the-job training, guidance, and direction.
Refers or assigns cases to the appropriate unit or staff for effective service delivery.
Ensures quality of services provided by staff.
Provides consultation to staff to enable them to intervene in crisis situations or directly handles explosive situations.
Assists in analysis of operations, making recommendations with a view to improving division/department policy and procedures.
May maintain a caseload, providing guidance and related information to clients and families.
Interviews clients, family members, or persons deemed necessary to obtain the most complete case history possible.
Participates as a member of a multi-disciplinary team to formulate or evaluate treatment plans.
Prepares narrative statistical and court reports, as necessary.
May prepare application forms for benefits or services.
Provides consultative services to state and private agencies and may participate in community projects.
May supervise two or more merit full-time positions.
Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.