C/S Behavioral Health Case Manager III

State of Delaware•Dover, DE

16h

About The Position

This Casual/Seasonal Behavioral Health Case Manager III role provides specialized administrative, coordination, and quality-support functions within CFCC. The position primarily authorizes specialized care coordination services, collaborates with designated case management providers on progress reviews, maintains electronic plan-of-care records, and conducts quality chart reviews to support unit fidelity and throughput. It does not carry a direct caseload or involve court attendance, though the position may provide case management services to families. Behavioral Health Case Manager III positions lead, oversee, and participate in case management and eligibility determination work in behavioral health or institutional settings. They assist individuals with developmental disabilities, physical or mental illness, or addiction in meeting personal, social, health, emotional, or financial needs and achieving personal independence. The role may oversee a case management unit, assign and review work, train and guide staff, ensure service quality, refer cases, consult on crises, and recommend operational improvements. It may also involve client and family interviews, multidisciplinary treatment-plan work, reports, benefit applications, consultation with agencies, and community projects. This class does not perform the duties of a licensed Social Worker, including diagnosing disorders or disabilities, conducting related client assessments or evaluations, providing psychotherapeutic treatment, or developing and implementing assessment-based treatment plans. Employees may participate on multidisciplinary teams to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24. The position uses automated information systems and computer software to research, review, evaluate, and report on health and human-service data, and requires effective interaction with people across cultures and backgrounds.

Requirements

Bachelor's degree or higher in Behavioral or Social Science or a related field.
Three years of experience in case management, including assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human-service needs.
Three years of experience providing clinical treatment or counseling, or determining eligibility for services or benefits as part of a treatment team.
Six months of experience interpreting laws, rules, regulations, standards, policies, and procedures.
Six months of experience in narrative report writing.
Must be legally authorized to work in the United States.
Must pass pre-employment drug testing following a conditional offer.
A satisfactory criminal background check is required as a condition of hire.
Must report to Statewide New Employee Orientation on the first day of employment.

Responsibilities

Authorize specialized care coordination services.
Collaborate with designated case management providers on progress reviews.
Maintain electronic plan-of-care records.
Conduct quality chart reviews to support unit fidelity and throughput.
May provide case management services to families.
Oversee case management unit operations by assigning, monitoring, and reviewing staff work and providing training, guidance, and direction.
Refer or assign cases to the appropriate unit or staff for effective service delivery.
Ensure the quality of services provided by staff.
Consult with staff on crisis interventions or directly handle explosive situations.
Analyze operations and recommend improvements to division or department policies and procedures.
May maintain a caseload and provide guidance and related information to clients and families.
Interview clients, family members, or other necessary persons to obtain case histories.
Participate in multidisciplinary teams to formulate or evaluate treatment plans and implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.
Prepare narrative, statistical, and court reports as necessary.
May prepare application forms for benefits or services.
Provide consultative services to state and private agencies and may participate in community projects.
Use automated information systems and computer software to research, review, evaluate, and report on health and human-service data.
Communicate and interact effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
Perform other related duties as required.