Behavioral Health Case Manager I

ADELANTE HEALTHCARE INC•Phoenix, AZ

2d•Hybrid

About The Position

The Behavioral Health Case Manager I is responsible for managing an assigned caseload of clients and assessing client needs by developing, implementing, and reviewing service plans, and working with other internal and external resources in meeting/achieving client service needs. Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

Requirements

High school diploma or GED from an accredited institution is required
Minimum of one (1) year of experience working in the Behavioral Health field
Excellent customer service skills
Excellent computer skills
Ability to complete a Behavioral Health Assessment with appropriate clinical oversight
Ability to provide effective and respectful quality care and services that are responsive to diverse cultural beliefs and practices
Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross
Valid Arizona driver’s license
Valid Level One Fingerprint Clearance Card issued by Arizona Department of Public Safety

Nice To Haves

Associate’s Degree in the Behavioral Health field (Psychology, Social Work) preferred
Thorough knowledge of current versions of DSM and ICD, preferred
Bilingual English/Spanish strongly preferred
Experience with community resources and agencies, preferred

Responsibilities

Participate as directed in the screening of new service requests within the center ensuring that all individuals are adequately and appropriately served according to their individual needs and in accordance with existing policies and procedures
Participate in regular interdisciplinary staff meetings
Accept newly assigned cases in which the diagnostic intake has been completed by the Intake Specialist. Completes case management assessment on all clients entering caseload
Develop appropriate treatment/service plans with clients as the means for implementing appropriate service and developing effective alliances with clients
Provide direct client services to individuals and/or family members. Services provided may include case management, skills training, group skills training, health promotion, transportation, supportive employment services, counseling with appropriate clinical oversight and others depending on client need. Services may be provided in office, home, school or community settings
Provide on-going supportive and/or case management functions in accordance with the problems, needs and the strategies identified within the service plan in order to assist the client to achieve goals and objectives
Provide face to face reviews with the client and/or relevant behavioral health staff on a regular basis. Ensures progress made is reported so that the service plan can be modified as necessary to ensure that the goals and objectives are being achieved. The frequency reviews will be determined by relevant requirements
Assist supervisory staff with tracking of clients, including the generation of reports that will allow follow-through on quality of care
Document all service contacts on a timely basis including face-to-face interviews, collateral and networking contacts, correspondence and maintains the case records in accordance with internal and regulatory standards requirements
Maintain close communication with the consulting psychiatrist and the Behavioral Health team for input regarding medication compliance, side effects of medication, and medication changes and alerts behavioral health team of any changes in client adjustment which might suggest decompensation and a need for more aggressive intervention
Perform other duties as assigned by the supervisor which are consistent with the position and in compliance with Adelante Health Care policies and procedures
Promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system.
Maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.
Comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements.