Behavioral Health Care Team Manager

Reema Health•Dallas, TX

12d•$78,000 - $83,000•Hybrid

About The Position

This role focuses on leadership responsibilities (90-95% of the time) within a behavioral health care team, emphasizing program understanding, metric accountability, change management, and process establishment to support and guide Community Guides. It also includes direct service responsibilities (5-10% of the time) involving member engagement, resource referral, and providing steadfast support. The role requires adaptability as business needs evolve.

Requirements

Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or other related field. Years of related experience can be substituted for years of completed education towards a bachelor's degree
Three years of people management/supervision experience in healthcare, mental health settings, community-based and/or social work settings
Five years of direct experience with local population or community to be served and knowledge of the community
Proficiencies in critical thinking, strategic thinking, time management, and prioritization
Knowledge of crisis planning, case management, and/or behavioral health
Experience working with individuals from diverse ethnic backgrounds, who have serious and persistent mental illness, chemical health needs, and believe that recovery is possible
Experience working on a multidisciplinary team alongside clinical and non-clinical staff
Experience working with adolescents and their families
Experience working with difficult to reach populations, including homeless individuals
Proven ability to navigate ambiguity and creatively problem solve
Strong propensity towards building and maintaining relationships
Proven ability to initiate conversation and create connections quickly
Proven ability to develop, adapt, and execute outreach plans
Proven ability to work in fast-paced environments, experience working with start-ups is a plus
Fluency in Google Workspace applications (Gmail, Google Docs, Sheets, Slides, Drive, and Meet) required for day-to-day communication, documentation, and collaboration
Comfortable working in web-based platforms and apps across mobile and desktop browsers, with the ability to adapt quickly to new digital tools
Demonstrated ability to independently troubleshoot technical issues, including connectivity, app functionality, and device performance, and escalate appropriately when needed
18 years of age or older
Flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record
Comply with federal, state and local regulations regarding patient confidentiality HIPAA
Use technology-based tools and systems daily
Lift and carry up to 25 pounds occasionally

Nice To Haves

Experience working with start-ups is a plus

Responsibilities

Have a thorough understanding of Reema’s program including the goals, expectations, and metrics for Community Guides individually and as a team.
Be accountable to these metrics and clearly communicate expectations that are meaningful and in alignment with Reema’s values.
Champion change management and effectively lead hybrid Care Teams through ambiguity and innovation.
Establish structures and processes that cultivate communication and accountability to effectively sustain the team, such as: facilitating regular 1:1 meetings with Guides; setting and monitoring individual Guide goals around metrics, Guide activity, and/or member interactions, leading engaging team meetings, leading multidisciplinary team meetings, Case Reviews, Community Volunteering, and Team Building Events.
Actively review Community Guide performance to consistently and effectively deliver feedback and recognition.
Actively partner with clinicians to ensure alignment for services to members, manage multidisciplinary workflows and communication, and collaborate on ensuring high quality service delivery.
Facilitate weekly check-ins that include staffing and metrics updates, reporting, and setting monthly Care Team goals with the Director of Clinical Care Team Operations.
Provide support and supervision to Guides within assigned teams; including researching resources for members.
Become a champion for partnered outreach and display a willingness to support other Community Guides in their community outreach.
Participate in the hiring process by functioning as a lead partner in Care Team interviews.
Facilitate new employee onboarding and support ongoing training and development of staff.
Ensure the entire team maintains confidentiality of PHI and abides by HIPAA and software security policies and training.
Initiate and maintain relationships with local community partners across the mental health continuum of care.
Through cold outreach, establish trusting relationships with members through an empathetic, strength-based, and trauma-informed approach.
Utilize text messaging, phone calls, home visits, and other face-to-face communication as a primary means of engagement to meet member needs.
Be knowledgeable about community resources appropriate to support the needs of members.
Make referrals to community resources, follow-up with members, and attend appointments as necessary.
Remain a steadfast component of each members’ support system, being there in crisis and through everyday life challenges.
Encourage members towards independence and autonomy.