Behavioral Health Care Manager

April Health • Durham, NC

2d • Remote

About The Position

April Health is working to deliver high-quality, virtual behavioral health services to patients in the United States through the Collaborative Care model. This evidence-based model treats behavioral health issues in primary care, enabling access to services through healthcare providers patients already know and trust. April Health partners with primary care, women’s health, and pediatric practices to provide a hybrid behavioral health solution that combines human care management with AI-driven support to improve patient outcomes, reduce provider burden, and generate new revenue. Patients conduct regular appointments with behavioral health care managers, receive guidance from psychiatrists, and utilize an AI Therapeutic Coach between appointments. The Behavioral Health Care Manager is the primary point of contact for enrolled patients, responsible for coordinating care with the patient’s primary care provider and consulting psychiatrist, tracking symptoms with validated measurement tools, and directly delivering evidence-based treatments. The Collaborative Care Model is a population-based approach, offering brief evidence-based interventions such as motivational interviewing, problem-solving treatment, and behavioral activation, rather than traditional psychotherapy.

Requirements

• Background in providing care to patients struggling with mental health disorders
• Experience working in a team-based healthcare setting
• At least three years of clinical work experience
• Proficiency in evidence-based treatment approaches (Problem Solving Treatment, Motivational Interviewing, Cognitive Behavioral Therapy, Behavioral Activation)
• Experience using measurement-based care tools (PHQ9, GAD7, C-SSRS, etc.)
• Masters degree in a mental health-related field

Nice To Haves

• Demonstrated ability to collaborate and communicate effectively in a team setting
• Ability to maintain effective and professional relationships with patients and other members of the care team
• Ability to effectively engage patients in a therapeutic relationship
• Experience with telemedicine and comfort working with patients by telephone and video calls
• Interpersonally adaptable, comfortable with ambiguity, and excited to work in a startup environment

Responsibilities

• Support and closely coordinate mental health care with the patient’s primary care provider, establishing a mutually agreeable care plan
• Screen and assess patients for common mental health disorders
• Support psychotropic medication management prescribed by PCPs, focusing on treatment adherence, side effects and other complications, and treatment effectiveness
• Track patient follow-up and clinical outcomes using a registry, record encounters in the registry, and use the system to identify and re-engage patients
• Plan specific mutual self-management goals, objectives, and behavioral interventions with action-oriented patients
• Facilitate care plan changes for patients who are not improving, including changes in medications or psychosocial treatments or appropriate referrals for additional services
• Participate in regularly scheduled caseload consultations with psychiatric consultants

Benefits

• Competitive compensation
• Remote work
• Fantastic total rewards package, including health, vision, dental, etc.
• Working equipment allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level