Behavioral Health Care Manager

Ramey-Estep / Re-group•Ashland, KY

2d•$60,000 - $65,000•Hybrid

About The Position

The Behavioral Health Care Manager serves as the hub of the Collaborative Care Model (CoCM) team for children and adolescents referred by pediatric and family primary care partners. The role manages a registry-based caseload, tracks symptoms over time, coordinates psychiatric case review, and maintains closed-loop communication with referring providers. The position supports the safety and well-being of clients and the mission, vision, and values of RE and Re-group. The care manager adheres to agency policies, procedures, and licensure ethics; supports accreditation and regulatory compliance; maintains confidential information; communicates effectively with clients, staff, families, and community partners; participates in professional development; and reports abuse or potential abuse to appropriate authorities and RE/Re-group. This role receives and triages referrals, enrolls children and families in CoCM workflows, tracks standardized measures and care plans, provides brief evidence-based interventions and care coordination, and arranges connections to therapy, medication management, substance use services, peer and family support, and community resources. It includes outreach after crisis and hospital-related events, re-engagement of families, accurate EHR documentation, partner onboarding and training, data reporting, and participation in continuous quality improvement. The work may take place in the assigned program, in clients’ homes or schools, and at community partner locations. The position may be hybrid in-office and telehealth for individuals who consistently meet productivity expectations.

Requirements

Master’s degree in a behavioral health field, or a Kentucky license or associate license (CSW, LPCA, MFTA, or RN).
Experience in a community-based program.
Two years of behavioral health experience with children, adolescents, or families.
Must be at least 21 years of age.
Strong leadership and organizational skills.
Excellent communication and conflict resolution skills.
Proficiency with Microsoft Word, Excel, PowerPoint, and other applications used by the organization or regulatory agencies.
Valid driver’s license and insurability.
Ability to understand and relate to the needs of clients from diverse backgrounds.
Ability to read, write, and converse in English.
Successful completion of a pre-employment drug screen and background screening.
Successful completion of a TB skin test, proof of a negative chest x-ray, or other documentation.
Maintain 40 hours of annual training through Relias or other appropriate sources, minimum training for licensure, and all assigned trainings specific to the job.
Ability to meet the physical requirements described, including regularly standing, walking, talking, hearing, and smelling; frequently sitting, using hands, reaching, stooping, kneeling, crouching, and climbing stairs; and occasionally climbing, balancing, or running.
Ability to work in an intense, unpredictable environment where verbal and physical aggression may occur and quick decisions may be needed during crises.

Nice To Haves

Not specified.

Responsibilities

Receive and triage referrals from pediatricians, family primary care providers, FQHCs, RHCs, hospitals, EMS, schools, DCBS, and community partners according to acuity and need.
Enroll children and families in CoCM workflows and maintain a registry of active patients, including screening scores, follow-up dates, and care plan status.
Administer and track standardized measures, including PHQ-A, GAD-7, ASQ or C-SSRS, and CRAFFT, and flag patients who are not improving.
Prepare and lead weekly systematic case reviews with the psychiatric consultant and relay treatment recommendations to the primary care provider.
Complete outreach within 24 to 72 hours after crisis, EmPATH, ED, EMS, or hospital discharge events, with follow-up at 7 and 30 days and longer when indicated.
Provide brief, evidence-based interventions and care coordination by telehealth, phone, and in person.
Arrange warm handoffs to outpatient therapy, medication management, SUD services, peer and family support, and community resources.
Send closed-loop updates to referring providers consistent with consent, HIPAA, and 42 CFR Part 2.
Re-engage families after missed appointments and address barriers such as transportation, technology access, and caregiver strain.
Document all CoCM time and contacts accurately in the EHR to support billing and grant reporting.
Support partner onboarding and training on referral workflows and CoCM roles.
Collect and submit data for monthly DPH reports and participate in CQI meetings.
Support client safety and well-being, adhere to agency and licensure ethics, policies, and procedures, and support accreditation and regulatory compliance.
Maintain effective, respectful, culturally sensitive communication and confidentiality with clients, staff, families, and community partners.
Participate in professional development and assigned trainings, and manage financial and physical resources effectively.
Report incidents of abuse or potential abuse involving clients to appropriate authorities and RE/Re-group.
Travel during the week to meet with clients, families, and community partners, including in homes and schools and at out-of-town meetings.
Supervise master’s-level licensed behavioral health professionals in their day-to-day functions as assigned.