Behavioral Health Care Coordinator

The University of Texas at Austin•Austin, TX

5d•Onsite

About The Position

Dell Medical School is seeking a Behavioral Health Care Coordinator to support mental health programs and initiatives developed through the Texas Child Mental Health (TCMH) Care Consortium. This role focuses on improving the quality and accessibility of mental health care for children and adolescents across Texas. The Coordinator plays a vital role in supporting children and families through TCMH programs like Texas Child Health Access Through Telemedicine (TCHATT), a statewide initiative that partners with school districts to provide telemedicine and telehealth services aimed at identifying and assessing behavioral health needs and connecting them to appropriate resources. The position has an end date of 8/31/2027, but may be renewable. Funding is expected to continue.

Requirements

Bachelor’s degree in social work, education, psychology, or a related field.
Three (3) years of professional experience working in a health care or educational (preferably K-12) setting.
Excellent oral and written communication skills.
Proficiency in electronic systems including, but not limited to, Google Suite, Trayt, Slack, Athena, and Calendly.
Relevant education and experience may be substituted as appropriate.
Requires a Bachelor's Degree in Social Work, Education, Psychology, or a related field with at least 3 year(s) of experience in health care, governmental, educational (preferably K-12), or other related setting.
Proficiency in electronic systems including, but not limited to, Google Suite, Trayt, Slack, Athena or Epic, Calendly.

Nice To Haves

Master’s degree in social work, psychology, education, or a related field.
Knowledge of managed care, medical terminology, patient referral processes, claims, and CPT coding.
Experience working with pediatric behavioral and mental health patient populations.
Knowledge of educational practices supporting mental health and social-emotional learning in K-12 settings.
Experience developing, refining, and evaluating patient care plans or student education plans.
Able to prioritize, plan, and handle multiple tasks/demands simultaneously.
Bilingual (English/Spanish) language proficiency.
Master's Degree in Social Work, Education, Psychology, or a related field.
Knowledge of managed care, medical terminology, patient referral processes, claims, and CPT coding.
Experience working with pediatric behavioral and mental health patient populations.
Knowledge of educational practices supporting mental health and social emotional learning in K-12 settings.
Experience developing, refining, and evaluating patient care plans or student education plans.
Bilingual (English/Spanish) language proficiency.

Responsibilities

Works in an interdisciplinary model, collaborating with pediatric psychiatrists, psychologists, licensed mental health professionals, and operational staff to support students and families receiving care.
Assists in navigating treatment recommendations and assembles clinical background and referral information.
Schedule, cancel, and reschedule patient appointments.
Completes accurate and timely documentation in the clinical record in accordance with professional ethics and federal/state regulations.
Identify and, as clinically indicated, connect students and families to appropriate community resources for long-term care.
Provides ongoing support to ensure effective transitions and minimize barriers to care.
Coordinates with professionals, schools, and families to enhance satisfaction and service delivery.
Serves as a liaison for records management, and general inquiries related to program-specific services.
Oversees internal and external communication regarding clinical services, discharge planning, and school collaboration.
Supports dissemination of referral information and documents interactions in the electronic medical record.
Collaborates with designated program staff in utilization of identified community resource database and assists in problem-solving complex cases.
Develops and delivers trainings for new hires.
Participates in special projects as assigned.
Other duties as identified by department.
Participates in interdisciplinary team meetings, case reviews, and planning sessions to support collaborative care.
Assists with data collection and reporting for program evaluation, patient outcomes, and referral trends.
Contributes to quality improvement initiatives by identifying service gaps and recommending enhancements to care coordination processes.
Provides backup support for other care coordination staff during absences or periods of high service demand.
Performs related duties as required