Behavioral Health Care Advocate - Remote
About The Position
The Optum family of businesses is seeking a Behavioral Health Care Advocate to join our team. As a member of the Optum Behavioral Care team, you’ll be an integral part of our vision to make healthcare better for everyone. At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined. The Strategic Outpatient Engagement & Management (STEM) Care Advocate will complete telephonic clinical reviews directly with Providers to ensure members are getting the most effective and efficient care promoting best practices in the Outpatient psychotherapy and community-based treatment setting. This position is inbound-queue based, and is fully remote, with a Monday-Friday, 10:30am - 7:00pm CST schedule. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.
Requirements
- Active, unrestricted, Independent Level Clinician in Psychology, Social Work, Counseling or Marriage or Family Counseling with 2+ years of experience in behavioral health
- Active, unrestricted independent licensure in state of residence
- 2+ years of experience in a behavioral health setting
- Outpatient psychotherapy and community-based treatment experience
- Proven MS Office proficiency (Word, Excel, Outlook, Internet)
- Distraction-free space in home to use as a home office
- Access to high-speed internet (DSL or Cable)
Nice To Haves
- 2+ years of demonstrated experience (post licensure) in a related mental health environment including outpatient services
- Experience working with EMRs (electronic medical records)
- Experience in managed care
- Experience conducting clinical review to determine appropriate levels of care
- Demonstrated telephonic/office-based experience
- Telephone queue experience
- Utilization review/management experience
Responsibilities
- Focus on outpatient commercial, Medicaid and Medicare behavioral health services
- Conducting outpatient reviews to determine appropriate care
- Assessing if member care meets coverage guidelines
- Shaping member treatment in partnership with providers to ensure best practices
- Administering benefits and reviewing treatment plans
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
