Behavioral Health Assistant

Wellness Pointe•Longview, TX

2d•Onsite

About The Position

In this role, the Behavioral Health Assistant will obtain demographic, insurance, and medical information while maintaining patient satisfaction and a good image for the company. Effective completes a variety of goal-oriented departmental tasks that will require adaptability, attention to detail and efficiency.

Requirements

High School diploma or GED equivalent.
Minimum six (6) months customer service or office/administration environment experience.
Requires a valid Texas Driver's License, appropriate driving record and auto liability insurance that meets the minimum required by State of Texas statute.
Mental and physical health sufficient to meet the demands of the position.
Must be able to adhere to all client related policies and procedures including confidentiality.
Pertinent questioning and listening skills that support effective telephone etiquette.
Demonstrated human relation and effective communication skills a must.

Nice To Haves

Experience with EMR software preferred.
Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
The ability to work effectively under pressure.
Superior organizational and problem solving skills
Bilingual (English and Spanish).

Responsibilities

Maintain Psychologist schedule and updates as needed to reflect current standing appointments.
Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing.
Screens all patient referrals and discusses them with Psychologist to be certain the referral is given the appropriate appointment
Documenting the scheduling of patient and referral calls.
Scheduling patients into applicable medical appointments, such as Psychometric Testing, introduction to Play Therapy, and Play Therapy Appointments
Monthly insurance verification for patients and referrals
Transferring patient calls to appropriate departments.
May create and run miscellaneous reports as directed by the Reservation Center Lead and/or the Patient Support Representative III.
Inputs patient registration information into computer system and verifies accuracy of data entered.
Prepares required forms for signature by patient or family member as needed.
Requests and collects co-pays and deposits, and issues receipts at time of payment as needed.
Discusses financial arrangements with incoming patients and/or family members and explains billing and collections policies.
Communicates with medical/clinical personnel regarding patient access, inter-facility transfers, reimbursement issues, authorization requirements, etc.
May verify patient insurance coverage and obtain and track authorizations for procedures to be performed.
Maintain Inventory of office and play therapy supplies
Carries out other duties as assigned.