Behavioral Health Advocate, Case Management - Remote

UnitedHealth Group•Tampa, FL

8h•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As a Behavioral Health Advocate, you will be responsible for case management of mental health and substance use disorder services for those discharging from the hospital, high utilizers of services, and others identified in needing case management support via telephonic contact. You'll have a direct impact on the lives of our members as you recommend and manage the appropriate level of care throughout the entire treatment plan. You’ll enjoy the flexibility to work remotely from anywhere in the U.S. as you take on some tough challenges. The schedule is Monday - Friday, 8am - 5pm CST and includes working one weekday holiday per year.

Requirements

Licensed Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling; Licensed Ph.D.; or RN with 2+ years of experience in behavioral health
Active, unrestricted, independent clinical licensure in state of residence (e.g., LCSW, LICSW, LMFT, LMHC LP, LPC, LPCC, RN, etc.)
2+ years of experience in a related mental health setting
Proficient in MS Office Suite, including Word, Outlook, Excel, and Teams
Access to install secure, high-speed internet and a dedicated, distraction free workspace at home
Able to work Monday - Friday, 8am - 5pm CST
Available to work one weekday holiday per calendar year

Nice To Haves

Licensed Alcohol and Drug Counselor (LADC)
Experience working with Substance Use Disorders (SUD)
Experience working with adults
Experience working with children, adolescents, and families
Experience working with the autism population
Experience in an inpatient setting
Experience in a community mental health setting
Dual diagnosis experience with mental health and substance abuse
Experience in a managed care environment (i.e., health insurance company / managed care organization [MCO])
Proven solid problem-solving skills
Proven excellent customer service skills
Proven excellent organizational skills

Responsibilities

Assisting consumers by using clinical skills such as motivational interviewing, strengths perspective, risk assessments, coaching and other clinical modalities
Refer members to appropriate psychiatric and community referrals and assist with identifying and removing potential barriers
Discharge planning or management of transitions between care settings to ensure the appropriate services/resources are in place for quality outcomes
Comply with all policies, procedures, and documentation standards in appropriate systems, tracking mechanisms and databases
Assistance to consumers by screening, answering questions, providing program information and education about network and community resources
Management of phone queue including a crisis line
Participate in standing meetings to review performance, identify areas of opportunity, and oversee course for improvements
Collaborate with providers to determine mental health concerns, barriers, and progress; as well as address basic needs and gaps in care
Contribute to treatment plan discussions; routinely attend clinical rounds and other meetings with medical partner or external entities, when applicable