BEHAVIOR SUPPORT COACH

ROCK HILL NEW HOPE TREATMENT CENTERS•Butner, NC

9d•Onsite

About The Position

The Behavior Support Coach serves as a direct-care behavioral health professional in a specialized, high-acuity program for justice-involved youth with significant mental health, trauma, substance use, emotional regulation, and suicide-risk concerns. Under the direction of program leadership and the interdisciplinary treatment team, the coach provides continuous therapeutic supervision, behavioral coaching, crisis intervention, skill development, and milieu management. The role implements treatment interventions in the residential setting, reinforces clinical recommendations, promotes safety, and maintains a structured, trauma-responsive environment that supports stabilization and successful transition. The coach builds therapeutic relationships with youth, implements individualized behavior support plans, teaches coping and interpersonal skills, monitors safety, responds to crises, collaborates with the treatment team, and completes required documentation. The position is based at New Hope Juvenile Justice Services in Butner, North Carolina.

Requirements

High school diploma or GED required.
At least one year of experience working with adolescents in juvenile justice, behavioral health, residential treatment, crisis services, or psychiatric settings is preferred.
Knowledge of trauma-informed care, adolescent development, crisis intervention, and behavior management.
Current CPR/First Aid and Handle With Care, Ukeru, or equivalent crisis intervention certification preferred, or ability to obtain certification upon hire.
Strong interpersonal and communication skills.
Ability to manage multiple priorities and maintain organized records.
Ability to work independently and as part of a multidisciplinary team.
Professional judgment, discretion, and ethical conduct.
Proficiency with electronic health records and standard office technology.
Ability to sit, stand, walk, bend, use standard office equipment, and respond to crisis situations that may require quick movement.

Nice To Haves

Associate’s or Bachelor’s degree in Psychology, Human Services, Social Work, Criminal Justice, Education, or a related field.
Experience working with children, adolescents, or individuals in behavioral health, residential treatment, or human services settings.
Familiarity with North Carolina behavioral health regulations and service systems.
Current CPR/First Aid and Handle With Care, Ukeru, or equivalent crisis intervention certification.

Responsibilities

Develop therapeutic relationships with youth through consistent engagement, active listening, mentoring, and professional role modeling.
Implement individualized behavior support plans and reinforce interventions developed by therapists and the treatment team.
Teach and reinforce emotional regulation, problem-solving, communication, conflict resolution, and healthy decision-making skills.
Provide behavioral coaching after incidents to help youth process events, identify triggers, and practice alternative coping strategies.
Use positive reinforcement, redirection, motivational strategies, restorative approaches, and other evidence-based behavior management techniques.
Encourage accountability while maintaining dignity, respect, and a strengths-based approach.
Provide continuous supervision during assigned shifts, including transitions, meals, recreation, groups, appointments, hygiene, and bedtime routines.
Maintain a safe, structured, predictable, and therapeutic living environment; identify and modify environmental factors that may contribute to escalation.
Reinforce unit expectations, schedules, behavioral incentives, and therapeutic routines consistently across shifts.
Conduct room checks, safety rounds, and environmental observations in accordance with program policy.
Recognize warning signs of escalation, suicidal ideation, self-harm, aggression, anxiety, and emotional distress.
Use trauma-informed verbal de-escalation and least restrictive interventions; assist with safety plans and therapeutic crisis interventions.
Respond to behavioral and medical emergencies in accordance with DJJ, New Hope, and regulatory requirements.
Participate in post-crisis debriefings and provide objective observations to support treatment planning and quality improvement.
Apply trauma-responsive principles, recognize the impact of adverse childhood experiences, and support youth in identifying triggers, warning signs, coping skills, and protective factors.
Model calm, predictable, and emotionally regulated interactions in routine care and crisis situations.
Communicate behavioral observations, safety concerns, and progress during shift reports and multidisciplinary meetings.
Collaborate with therapists, nurses, psychiatric providers, case managers, educators, recreation therapists, and DJJ staff.
Provide input on youth strengths, barriers, behavioral trends, and treatment engagement.
Complete timely, accurate, objective documentation, including shift notes, behavioral observations, safety checks, incident reports, and other required records.
Maintain compliance with DJJ standards, Medicaid requirements, Joint Commission standards, COA standards, HIPAA, and organizational policies.
Document youth progress toward individualized behavioral goals and therapeutic objectives.