Beauty Training Manager - Herald Square

Macy's•New York, NY

4d•$56,280 - $93,720•Onsite

About The Position

The Beauty Training Manager drives sales through focused execution of My Macy’s, Omni, and Customer Experience initiatives, including Virtual Selling and sales via Social Media Platforms. They work alongside the Sales & Customer Experience Manager to advance the business, leverage product knowledge, and expand the skills of the team. The manager trains, coaches, and develops a team of Counter Managers, Beauty Advisors, and Make-up Artists, leading them through new training and initiatives while holding them accountable. All activities related to training, building a repeat client base, elevated merchandise presentation, and maintaining a clean, neat, organized shopping environment for customers are within their responsibility.

Requirements

Sales Leadership: Demonstrated ability to plan, lead, and surpass sales goals through effective selling floor leadership, coaching, and recognition.
Event Management: Proficiency in organizing, outlining, and executing events aimed at boosting business volume, including vendor partnerships and appointment planning.
Coaching and Development: Experience in fostering Customer Experience by coaching Beauty Colleagues to consistently demonstrate effective selling behaviors and enhance sales and loyalty through My Client. Ability to recruit, train, coach, and develop a team of Beauty Colleagues while overseeing all leadership functions related to timekeeping, annual reviews, and performance management.
Training and Development: Skilled in ensuring Beauty Colleagues and Counter Managers are fully trained on new application techniques or initiatives and coaching them to utilize current training to reinforce client relationships.
Communication and Collaboration: Strong communication and collaboration skills to effectively work with Sales and Customer Experience Managers, Store teams, and Beauty Colleagues to lead event execution and selling initiatives at the counter. Ability to communicate advertising and sales information to the team effectively.
Organizational Skills: Strong organizational skills and the ability to adapt quickly to changing priorities.
Interpersonal Skills: Strong interpersonal skills, including the ability to empower and develop teams, collaborate effectively, and function as a member of a team.

Responsibilities

Plan, lead, and exceed sales goals by providing effective selling floor leadership, coaching, and recognition.
Organize, outline, and execute events aimed at boosting business volume, including vendor partnerships and appointment planning.
Exceed Customer Experience expectations, ensuring Macy’s stands out as the premier global destination for beauty and fragrance.
Foster Customer Experience by coaching Beauty Colleagues to consistently demonstrate effective selling behaviors and enhance sales and loyalty through My Client.
Recruit, train, coach, and develop a team of Beauty Colleagues for a counter. Oversee all leadership functions related to timekeeping, annual reviews, and performance management.
Observe Beauty Colleagues, focusing on Customer Experience behaviors; ensure all employees provide an exceptional shopping experience to Customers and provide feedback as needed.
Ensure Beauty Colleagues and Counter Managers are fully trained on any new application techniques or initiatives.
Coach Beauty Colleagues and Counter Managers to utilize current training to reinforce building client relationships, including vendor training and initiatives.
Use Colleague metrics for recognition and coaching; develop and communicate strategies to enhance sales results.
Collaborate with your Sales and Customer Experience Manager and Store team to lead event execution and selling initiatives at your counter.
Communicate advertising and sales information to the team effectively.
Improve attendance and ensure compliance with weekend hours among staff; leverage scheduling systems.
Motivate Beauty Advisors to encourage participation in Macy’s Loyalty program by highlighting the benefits of new accounts.
Maintain regular, dependable attendance and punctuality.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement