Beauty Sales Consultant

CVS Health•Wilmington, MA

14h•Onsite

About The Position

The Beauty Sales Consultant is a customer-facing beauty advisor in a CVS Health store, providing knowledgeable, personalized sales service to customers in the beauty zone. The role focuses on understanding customer needs, sharing product knowledge and beauty trends, offering recommendations, and building customer relationships and sales. Consultants also maintain attractive, clean, well-stocked displays, support promotions and events, and follow hygiene and safety procedures. The position includes onboarding and ongoing training, sales-goal tracking, and a commitment to professional appearance and continued development of product knowledge and client-service skills. The role may require bilingual English and Spanish service in specific stores. The anticipated schedule is 40 hours per week, with a flexible retail schedule that may include mornings, evenings, weekends, extended hours, and peak hours.

Requirements

Sales-oriented, with the ability to use sales data and product or brand knowledge to meet sales and beauty-service goals.
Strong interpersonal, organizational, and communication skills.
Goal-driven and able to multitask.
Able to work independently and as part of a team in a fast-paced environment, manage multiple priorities, and quickly learn new procedures.
Available to work a flexible retail schedule that may include mornings, evenings, weekends, extended hours, and peak hours.
Able to perform the tasks described in the job description, including the stated physical functions.
Must demonstrate the ability and willingness to perform ear-piercing services in all stores; training and certification are provided.
At least 18 years old.
Bilingual English and Spanish ability is required for beauty advisors in specified CVS stores.

Nice To Haves

Prior beauty sales experience.
Current knowledge of beauty products and brands.
Strong passion for beauty.
High school diploma or equivalent preferred, but not required.

Responsibilities

Provide friendly, knowledgeable, personalized beauty sales service to customers and seek to build lasting customer relationships through follow-up.
Engage customers in conversation, identify their needs, and offer specialized product advice, upselling, and suggestive selling.
Use product and brand knowledge to answer questions and help customers select products that meet their needs.
Explain product usage and benefits, use available facilities and the CVS beauty monthly sampling program to build relationships, and discuss CVS Beauty Club programs and current promotions.
Participate in and represent company sales programs, events, and in-store initiatives.
Create and maintain product displays, end caps, and other beauty promotional materials in support of brands, corporate initiatives, and local advertising.
Keep the assigned beauty area clean, well-stocked, well-merchandised, and compliant with hygiene standards.
Follow CVS tester sanitation, hazardous waste disposal, and tool-cleansing policies.
Complete initial 30/60/90-day onboarding and ongoing training and educational programs.
Execute the sales plan, meet the sales budget, track progress, and work to exceed prior sales goals.
Participate in sales training meetings and conference calls covering programs, promotions, new products, brand launches, sales goals, and customer care.
Maintain a professional appearance in accordance with company guidelines and continue developing beauty product knowledge and client-service skills.
Perform ear-piercing services in applicable stores after completing provided training and certification.