Beauty Lead - Mall Of Abilene

Penney OpCo LLC • Abilene, TX

2d • Onsite

About The Position

The Beauty Lead provides customers with a personalized beauty shopping experience by applying product knowledge and the Connect, Inspire, Engage service model. The role focuses on sales and customer service while supporting consistent department operations. The Beauty Lead engages customers, recommends products and application techniques, supports promotions and events, processes transactions, maintains the department, assists with inventory and merchandising, and helps onboard and train store associates on beauty procedures.

Requirements

• Strong communication and relationship-building skills.
• Ability to prioritize customers, take accountability, think critically, produce results, drive improvement, and work collaboratively.

Responsibilities

• Approach customers, identify their needs, share product knowledge, and help them make purchasing decisions, including through mini services, product application, application advice, and recommendations for additional products.
• Meet or exceed performance, productivity, and sales standards and goals.
• Promote customer loyalty programs, gift cards, rewards and credit programs, promotions, and cross-selling opportunities.
• Listen to customer concerns professionally and provide options, solutions, and next steps.
• Process sales, returns, and exchanges at checkout; manage lines, re-ticket merchandise, and process returns.
• Support beauty department promotions and events and assist leaders in meeting standards and goals.
• Replenish products from shipments, stockrooms, and understock while maintaining core standards.
• Create and manage product testers and recover the sales floor to maintain an organized, clean, and hygienic shopping environment.
• Prepare for inventory processes, including cycle counts, stock ledger updates, RFID scans, and annual inventory.
• Assist the operations team with pricing, signing, and merchandising processes and standards.
• Help onboard and train or cross-train store associates on beauty procedures and processes.
• Participate in ongoing skills development through company- or vendor-provided training and skills practice.

Benefits

• Medical insurance, if eligible.
• Dental insurance, if eligible.
• Vision insurance, if eligible.
• Term life insurance, if eligible.
• Paid vacation, if eligible.
• Paid holidays, if eligible.
• 401(k) with company match, if eligible.
• Associate discount on JCPenney merchandise.
• Additional compensation for store hourly associates scheduled to work on a designated holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed