Beauty Customer Experience Specialist (Hybrid)

Beauty Industry Group•Los Angeles, CA

16d•Hybrid

About The Position

We’re looking for a high-energy, customer-obsessed Pro Customer Experience Specialist to support our professional community, including salon owners, stylists, house accounts, and rep-supported partners. In this role, you will serve as the voice of our brand within the Pro channel, delivering consultative, relationship-driven support that blends customer service, product expertise, and commercial awareness. You’ll play a critical role in helping professional customers feel confident, supported, and inspired—while driving account growth, product adoption, and long-term loyalty. Hybrid Expectation: Onsite at our LA office 3x per week Base compensation between $20.00-$23.00/hr

Requirements

2–3 years of experience in a customer experience, service center, or sales environment (beauty, hair, fashion, or related industries preferred)
Prior experience as a sales associate or in a customer-facing retail role with a strong emphasis on customer experience required
Demonstrated strength in complaint resolution and delivering solutions that build trust and confidence
Outstanding communication skills (phone, written, and interpersonal) with a strong ability to build relationships
Tech-savvy with experience in CRM and support tools (Salesforce, Shopify preferred)
Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
Ability to make sound, independent decisions within established service protocols
High energy, positive attitude, and passion for delivering exceptional customer experiences

Nice To Haves

Experience in hairdressing, hair extensions, or salon environments strongly preferred; cosmetology license a plus

Responsibilities

Demonstrate strong product expertise, consultative service skills, and professional communication in support of the stylist and salon community
Deliver a high-touch, relationship-led customer experience that balances service excellence with commercial awareness
Build trust with professional customers while contributing to account growth and product adoption
Operate with a proactive, solutions-oriented mindset, making sound decisions within established service guidelines
Adapt to evolving responsibilities based on customer needs, business priorities, and cross-functional initiatives
Represent multiple brands and support broader Customer Experience needs during peak demand or business-critical periods
Provide dedicated, high-touch support to salon owners, stylists, and professional accounts across phone, email, chat, and text
Deliver tailored service experiences that reflect the needs of professional and trade relationships
Manage order processing, delivery inquiries, returns, exchanges, and account-related requests with urgency and accuracy
Ensure consistent follow-through and resolution of customer issues
Offer consultative advice on product selection, color matching, and application methods
Leverage prior salon, stylist, or beauty experience to guide customers toward the best solutions
Promote education programs, training opportunities, and events within the Pro community
Identify opportunities to cross-sell and recommend products that support customer success and account growth
Build trusted, long-term relationships with stylists, salons, and key account contacts
Partner cross-functionally with Sales and Education teams where account ownership is shared
Accurately log and track all customer interactions in CRM systems (e.g., Salesforce)
Represent and support multiple brands across the portfolio as needed for continuity and peak demand