Prestige Beauty Counter Manager - Full Time - Mt Pleasant

Belk•Mount Pleasant, SC

7d•Onsite

About The Position

The Cosmetic Counter Manager reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store. Is responsible for meeting and exceeding goals established by Belk and the cooperative vendor by coaching associates on how to sell custom-fit service and build long-term customer relationships. At Belk you will find a positive, inclusive, vibrant and fast-paced environment where you have access to all the tools and resources necessary to be effective in your job. Furthermore, we know access to senior leadership is critical to making company-wide initiatives a reality and getting great ideas to the forefront of our business. Time and time again, our associates are grateful for the opportunities they have to meet with Belk´s senior most leaders. Diversity is about embracing our differences and realizing they are what makes us stronger. We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop. We are on a mission to break down inequality and leverage our influence to make a position impact against racism every day. Above all else, here you’ll find opportunities to make huge impact. It's the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights.

Requirements

3-5 years of retail experience
1-3 years supervisory experience
Excellent organization skill
Ability to use computer keyboard, standard telephone, POS terminal and other related business equipment
Hand manipulation to remove sensor tags
Ability to apply treatment/make-up to customers face

Nice To Haves

Open positions kept to no more than 2 weeks average
Development of bench strength in existing staff
Recommend candidates for promotion/added responsibility

Responsibilities

Analyzing daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive
Managing the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard
Recruiting, interviewing and retaining quality staff
Implementing effective scheduling to guarantee proper coverage at all times based on business needs
Staffing according to daily/weekly/monthly sales plan to maximize counter productivity
Utilizing Belk/Store promotional calendar to maximize associate SPH
Maintaining and enhance self esteem
Focusing on specific behavior outcomes
Using reinforcement techniques
Asking for Feedback
Setting Goals and Follow up Dates
Conducting team meetings prior to major events and launches; conduct brief Beauty Advisor touch-base meetings on a regular basis
Communicating inventory needs to store management
Meeting or exceeding personal sales per hour goals
Being a role model and demonstrating excellent selling skills and customer service.
Executing successful promotions and special events/pre-sells/GWP’s
Driving sales through customer clienteling
Work with store management to optimize business to business
Achieving assigned $ line goal
Identifying and reducing shrinkage in area
Meeting or exceeding SPH goal
Meeting or exceeding credit application goals
Thanking each customer by name following a purchase
Handling each transaction efficiently and accurately
Providing a high level of Customer Service to support Customer Satisfaction Surveys (CSS)
Building customer clientele base
Recording and protecting personal identifying customer information
Coordinate and maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
Unpacking new merchandise deliveries in a timely manner should be stored in a place that does not obstruct customer access to the department
Ensuring timely set-up including signage for promotional events
Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV’s
Maintaining Belk and vendor professional dress standards (uniforms) and appearance
Cooperating with fellow associates and management
Complying with store policies concerning attendance, tardiness, and associate handbook
Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager
Assisting with all non-sell duties as assigned by Sales Team Manager/Assistant Store Manager/Store Manager where appropriate
Maintaining open lines of communication with store management, account executive, and vendor management