Beauty Business Manager - Creed

Saks • Coral Gables, FL

8d • $13 - $18 • Onsite

About The Position

Neiman Marcus is a leading luxury retailer known for its curated product assortment, unparalleled services, and exclusive activations. The Beauty Sales Manager plays a critical role in achieving company objectives by facilitating partnerships, leveraging team skills, and building a customer-centric sales experience. This role involves driving sales through developing clienteling skills and selling behaviors of a team, maintaining high visibility on the selling floor for coaching, and building sustainable client relationships through exceptional service and outreach. The manager is responsible for onboarding, training, ongoing education, and performance management of the selling team to foster teamwork and achieve store goals.

Requirements

• Total ownership of the sales experience within the store.
• Develop clienteling skills and selling behaviors of a team.
• Coach and develop the selling force.
• Build sustainable relationships through exceptional service and regular outreach.
• Oversight of onboarding, training, ongoing education, and performance management of the selling team.
• Foster a powerful sense of teamwork and collaborative spirit.
• Drive sales.
• Meet sales goals and event goals.
• Maximize every appointment with a client.
• Increase wallet share.
• Increase new client acquisition.
• Leverage various marketing tools.
• Coach team to use technology & data.
• Develop a growth mindset.
• Provide a Customer Experience.
• Build personal brand as a Beauty authority.
• Proactive marketing and outreach.
• Leverage social media platforms.
• Broaden connections beyond client base.
• Use multiple channels of technology.
• Use clienteling tools.
• Make targeted recommendations based on shopping history and preferences.
• Deliver 24/7 service.
• Stay informed on new merchandise deliveries.
• Build beauty expert technical and product knowledge.
• Facilitate intersell trainings.
• Drive big bet moments through education.
• Build partnerships throughout the store.
• Lead and develop the team.
• Foster an inclusive team culture.
• Coach to key performance drivers and expected behaviors.
• Manage performance issues.
• Develop succession plan.
• Identify top talent.
• Recruit top talent in local marketplace.
• Support the running of day-to-day business operations.
• Resolve client issues.
• Support the general running of the selling floor.
• Participate in Opening and Closing duties.

Nice To Haves

• Experience in the luxury retail sector.
• Experience in beauty sales management.

Responsibilities

• Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals.
• Consistently deliver memorable shopping experiences to all clients; plan client appointments to maximize results.
• Maximize every appointment with a client to address their Beauty/Skincare needs and those of the client's network.
• Inform clients of in-store events to enhance their experience of Saks and increase engagement.
• Diagnose client spend and identify opportunities to increase engagement and wallet share.
• Increase new client acquisition by leveraging various marketing tools such as clienteling, social media platforms, referrals and networking.
• Coach the team to use technology & data to drive their business, develop a growth mindset and provide a Customer Experience.
• Build personal brand as a Beauty authority through proactive marketing and outreach.
• Strategically leverage social media platforms to promote themselves as a Beauty influencer and broaden connections beyond client base.
• Use multiple channels of technology to strengthen existing relationships and drive new client acquisition.
• Use clienteling tools to stay connected with the client and make targeted recommendations based on shopping history and preferences.
• Use technology to deliver 24/7 service.
• Stay informed on new merchandise deliveries in the store to maximize selling potential.
• Build beauty expert technical and product knowledge through Neiman Marcus provided educational platforms.
• Facilitate ongoing engaging and interactive intersell trainings.
• Liaise with the brands to drive big bet moments through education.
• Build partnerships throughout the store with Top Books and leadership to grow and develop business.
• Foster an inclusive team culture.
• Coach Business Managers and Advisors to key performance drivers and expected behaviors.
• Effectively manage through performance issues.
• Develop succession plan for your team’s roles and identify top talent for future opportunities.
• Focus on recruiting top talent in local marketplace.
• Serve as a Management leader on the floor to help resolve client issues and support the general running of the selling floor.
• Participate in Opening and Closing duties.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)
• An amazing employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed