Beauty and Wellness Consultant

Walgreens•Golden, CO

1d•$17 - $21

About The Position

The Beauty and Wellness Consultant maximizes sales and brand awareness by providing friendly, efficient, professional, and personalized customer care and impartial product advice across brands and budgets. The role shares beauty and wellness expertise, helps customers find solutions for their needs through product demonstrations, mini-makeovers, and skincare consultations, and promotes a distinctive customer experience. The consultant also oversees and maintains beauty department standards. The position supports sales and department operations, including achieving sales goals, maintaining testers and department cleanliness, processing transactions, following asset protection procedures, and participating in store programs and promotions. The consultant develops product and industry knowledge, attends training, supports colleagues, and works collaboratively with store leadership.

Requirements

High school diploma or GED and at least one year of retail sales experience involving defined sales goals, or at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
Experience developing ways to accomplish goals with little or no supervision, completing objectives independently, and determining when issues need escalation.
Knowledge of products and brands to engage customers and meet their needs.
Experience building and maintaining relationships within a team.
Basic PC and tablet skills.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Cosmetology or Esthetician licensure from the appropriate state licensing authority.
Experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
Experience demonstrating makeup application and providing customer makeovers.
Experience selling Prestige brands.
A degree from Beauty School.
Experience with another retailer through an externship.

Responsibilities

Greet customers, offer assistance, resolve issues, and identify customer needs by asking questions and explaining suitable products and services.
Provide personalized product expertise, demonstrations, mini-makeovers, and skincare consultations, using tools such as the Skin Hydrometer and tablet.
Lead and deliver in-store events that promote brand awareness and customer loyalty for Owned Brands and Beauty, Wellness, and Personal Care.
Build customer relationships, provide effective closure to interactions, and use omni-channel solutions to enhance customer experience.
Locate products at other stores or online when they are unavailable in the store.
Achieve or exceed sales goals by assisting customers and modeling exceptional customer care.
Review beauty business performance in partnership with store leadership.
Use link-selling and up-selling, including recommending sale items and complementary products.
Use testers and sampling to demonstrate products and support promotional programs.
Maintain testers according to hygiene standards and keep the department clean and organized.
Follow asset protection procedures to identify and minimize profit loss.
Process customer and employee purchases at the cash register.
Participate in meetings and conference calls about programs, promotions, product launches, sales goals, and customer care.
Maintain working knowledge of store systems and equipment and comply with applicable laws for regulated products.
Follow company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Monitor personal performance, set high standards, stay aware of beauty and wellness trends, and pursue self-development.
Maintain knowledge of competitors, product and brand launches, and industry trends.
Attend meetings, seminars, training, and assigned e-learning; share beauty updates and training with the store team.
Maintain a professional appearance in accordance with company guidelines.
Model good practices, train and assist new Beauty and Wellness Consultants, and collaborate with Store Leadership to review goals and maintain product knowledge.