Beauty Advisor - CHanel

Dufry Careers•Boulder City, NV

22h•Onsite

About The Position

The Beauty Advisor will take responsibility for and contribute to the efficient and effective running of the CHANEL account, promoting business objectives as appropriate and actively working towards achievement of personal and team targets, always providing excellent customer service. This role involves identifying customer needs, promoting sales opportunities, and ensuring the highest levels of customer care. The advisor will also be responsible for achieving and exceeding retail sales goals, developing strong customer interactions, and proposing new products across skincare, makeup, and fragrances. Additionally, the role requires assisting in sales analysis, building the account by exceeding sales targets, and ensuring expert makeovers and skincare diagnoses are provided. Stock control, inventory management, and maintaining the visual appeal of products are also key aspects of the position. The advisor must demonstrate enthusiasm, maintain a professional appearance according to CHANEL standards, and ensure a clean and tidy work area. Teamwork, communication, and relationship building are essential, as is supporting the success of the team and contributing positively to meetings and briefings. A probationary period of 3 months will assess fluid communication in English, expert makeovers and skincare diagnoses, completion of training courses, achievement of sales goals, impeccable grooming, stock replenishment, and maintaining a clean and hygienic boutique.

Requirements

Two to Five years of experience in retail sales performing as a sales associate for fragrances and beauty products.
Fluent speaker: English & Spanish.
Adaptability to flexible shifts (AM, PM), Saturdays and/or Sundays.
Knowledgeable in makeup and skincare application techniques.
Proactive and autodidact.

Nice To Haves

Ideally: Mandarin speaker.

Responsibilities

Provide outstanding customer service by identifying customer needs and further sales opportunities.
Ensure the best levels of customer care are always offered, offering all customers the opportunity to join the customer database and always keeping the information confidential.
Continuously work towards achieving and exceeding set retail sales goals, using links and knowledge of CHANEL products specificities, to introduce further products and achieve cross-selling between family products.
Develop strong interaction and empower customers to create differentiation and uniqueness as a brand.
Identify customer profile and needs to be able to propose and sell newness for Skincare, Makeup, & Fragrances.
Continuously assist in the analysis of sales results to recognize areas of opportunity and growth to build and impact on the overall business.
Help build the account by achieving and exceeding sales targets, developing the business to increase sales volume and productivity.
Ensure expert makeovers are offered and applied to CHANEL customers, meeting the required standards as well as demonstrating the necessary skill and variety in makeup technique.
Ensure expert Skincare diagnoses are provided, meeting the required standards, and that in-depth information regarding fragrance products is provided as appropriate.
Assist with Chanel stock control and inventory management, including stocking shelves with merchandise, receiving, and storing the delivery of large amounts of stock, with an emphasis on asset protection.
Carefully manage the testers & samples so they are used in the proper way and be sure to communicate when replenish is needed.
Demonstrate enthusiasm for selling, flair for the product and excitement for providing customer satisfaction.
Present an appropriate appearance, ensuring that personal make up is to CHANEL standards, demonstrating current trends and adhering to the uniform and always grooming (hair & nails) policy.
Encourage and maintain a clean, tidy, hygienic, and professional work area, always reflecting merchandising standards and guidelines.
Successfully complete the CHANEL Induction as well as any further training (virtual and on site) provided as appropriate, and complete all available courses in the Inside Beauty app.
Ensure that presentation of Chanel products is visually appealing and merchandised in a manner that maximizes sales, following brands guidelines.
Ensure items are correctly priced and keeps the shop layout in line with the direction of the brands guidelines and aligned with the store requirements.
Actively support and contribute to the success of the team, demonstrating and encouraging reliability and flexibility as the business demands.
Communicate, contribute to, and share relevant and approved information with colleagues as well as provide assistance and information as appropriate to all other departments and levels.
Contribute positively as appropriate in team meetings, trainings, and briefings.
Maintain confidentiality of information when required by your trainer and supervisor.
During the 3-month probationary period: Be able to communicate fluidly in English.
During the 3-month probationary period: Ensure expert makeovers are offered and applied to CHANEL customers.
During the 3-month probationary period: Ensure expert Skincare diagnoses are provided, meeting the required standards, and that in-depth information regarding fragrance products is provided as appropriate.
During the 3-month probationary period: Complete all the courses available in the Inside Beauty app.
During the 3-month probationary period: Achieve sales goals established by the Sales department.
During the 3-month probationary period: Have an impeccable grooming with the correct uniform.
During the 3-month probationary period: Maintain the boutique up to date with the correct stock replenishment and latest planograms.
During the 3-month probationary period: Maintain a clean, tidy, hygienic boutique, always reflecting merchandising standards and guidelines.