Seasonal Beauty Advisor, Promenade Crocker Park

Macy's•Westlake, OH

9d•Onsite

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert in beauty products who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. You provide expert advice, product demonstrations, tailored consultations that may include makeup application, and skincare recommendations. You use your product knowledge and awareness of current trends to introduce customers to products and innovations suited to their needs and style. You build lasting client relationships through follow-up, virtual outreach, and personalized service, while working to exceed customer expectations and sales goals. Daily work includes preparing the sales floor, reviewing goals and product information, welcoming and assisting customers, maintaining the counter and sales floor, refreshing signage and pricing, and supporting merchandise moves. You share loyalty program benefits, help customers complete their shopping experience, and collaborate with colleagues to achieve individual and store results. The role requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week; the posting does not specify the schedule for this seasonal role.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology and digital tools, including handheld equipment and cash registers, and to process register transactions.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology to perform job functions.

Responsibilities

Provide personalized beauty consultations, product demonstrations, makeup application, and skincare recommendations.
Educate customers about beauty products, their benefits, and their use; stay current on products, innovations, trends, and promotions.
Build and manage customer relationships through follow-up, virtual outreach, and personalized service.
Work to meet and exceed daily sales goals by delivering exceptional customer service.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Use clienteling tools to promote offers and product launches, participate in sales events, and complete ongoing training and vendor education.
Keep the beauty counter and sales floor organized, clean, and shoppable; refresh signage and pricing and assist with merchandise moves as needed.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
Support colleagues through honest, caring, and collaborative teamwork.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice