SK-II -Beauty Advisor

Dufry Careers•Mississauga, ON

8d•Onsite

About The Position

This Beauty Advisor (SK-II) – Full Time Job Is For You, If You Would Enjoy: Provide a complete shopping experience for our customers including enthusiastic, helpful assistance and expansive knowledge of the full range of SK-II products. The primary responsibility is customer service and sales through exceptional communication skills and artistic ability. In addition, this position will maximize sales potential, team building and maintenance of impeccable customer service and presentation standards.

Requirements

Minimum of 2+ years of SK-II beauty sales experience
Skincare and luxury experience is a must.
Mandarin an asset.
Excellent customer service skills and demonstrable experience in dealing with difficult customers.
Ability to effectively manage customer expectations and build loyal customer relationships.
Aware of market-leading skincare brands and their unique selling points
Knowledgeable about skincare regimens, ingredients, skin types
Clearly understands shopper behaviour in travel retail
Excellent interpersonal and communication skills.
Must be completely reliable.
Relates well to all people, across cultures, genders, ages, and knowledge of skincare products
Excellent Organizational skills
High School Diploma or equivalent, bachelor’s degree preferred
Must meet expectations of current position and no performance issues on file.
Flexible availability. Scheduling required: Opening shift as early as 4am and Mid Shifts as late as 9:30-pm.

Nice To Haves

Mandarin

Responsibilities

Provides exceptional world class customer service through consistently demonstrating Company selling techniques.
Ability to professionally sample products as applicable.
Inspiring customers to express their individual beauty by providing them with a complete shopping experience, including enthusiastic, helpful assistance and product knowledge of fragrance requirements.
Conduct product demonstration and skin analysis on customers to assist in building their skincare regimen.
Recognize the unique needs of customers by tailoring recommendations based on the needs of the international consumer
Provide friendly and informed information about the brand as well as the full range of products available in the store
Communicates Customer and product feedback/issues to Manager.
Inform Management of any Health & Safety Issues
Handles customer objections appropriately and professionally at all times
Practices good counter practices.
Maintains quality store visual merchandising and cleanliness standards, ensuring merchandised and displayed as per brand standards.
Replenish stock based on brand shelving guidelines and company policy.
Place counter product displays and change product testers when needed.
Expected to achieve daily/weekly/monthly sales targets.
Assists in ensuring store inventory on-hand is correct and assists with inventory counts.
Maintains store and brand image by adhering to dress guidelines.
Upholds brand and company standards which include grooming, counter appearance and service delivery.
Ensures work area is kept clean and organized.
Practices safety consciousness at all times.
Performs all other responsibilities as directed by the business or leadership team of which the team member is capable of performing.