Beauty Advisor - Concierge

Saks•Troy, MI

5d•Onsite

About The Position

Neiman Marcus is a leading luxury retailer known for its curated product assortment, unparalleled services, and exclusive activations. The Beauty Advisor is responsible for providing outstanding customer service, building sales volumes, establishing customer relationships, and working effectively with team members. The role also involves focusing on in-house training programs, pre-booked facial consultation events, maintaining a merchandised counter, and proficiently closing retail sales. Utilizing the Neiman Marcus clienteling system, the Beauty Advisor is responsible for driving their own business.

Requirements

Minimum 1 year retail experience, preferably in a customer focused, cosmetics environment.
Previously demonstrated successful sales experience, exceeding quota.
Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision.
Ability to learn and utilize online clienteling tools and software proprietary to Neiman Marcus.
Focused on attention to detail, taking initiative, and working in a positive working environment.
Ability to work well with others, as well as the ability to work independently to drive a successful business.
Demonstrate sound business judgment and organizational ability.
Demonstrate professional make-up and treatment consultation and application.

Responsibilities

Model all Neiman Marcus Principles (Greet, Relate, Exceed, Attend and Thank)
Focus on achieving and exceeding individual and vendor line sales goals, event sales goals, and department daily monthly sales goals.
Maintain a consistent high level of customer service by creating and developing excellent customer relationships as the brand expert and department representative.
Maintain a positive image as a liaison between Neiman Marcus and your designated Account Executive.
Utilize Neiman Marcus' online clienteling resource tool to record and maintain client information and preferences to drive your business.
Focus all efforts on providing an exceptional customer experience from approach, to application, to closing the sale and following up with the customer.
Maintain counter standards by ensuring a clean, tidy and welcoming selling area.