Beaker Applications Analyst II

Mass General Brigham•Somerville, MA

3d•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. About the Role As an Application Analyst II supporting laboratory applications, you will help keep the systems, workflows, and technologies that support clinical and anatomic pathology operations running reliably. You will partner with laboratory staff, pathologists, clinicians, vendors, and technical teams to troubleshoot issues, optimize workflows, support implementations, and ensure laboratory teams have the tools they need to deliver high-quality care.

Requirements

2–3 years of experience developing, supporting, or operating software applications.
Strong analytical and problem-solving skills with the ability to investigate issues, identify root causes, and recommend effective solutions.
Excellent written and verbal communication skills, including the ability to explain technical information to both technical and non-technical audiences.
Strong interpersonal skills and a collaborative, customer-focused approach.
Ability to learn quickly, manage multiple priorities, and adapt in a dynamic healthcare environment.
Working knowledge of Microsoft Office 365 and common office productivity tools.
If supporting Epic applications, ability to obtain required Epic certifications in accordance with program requirements.

Nice To Haves

Bachelor’s degree in Information Systems or a related field preferred; relevant experience may be considered in lieu of a degree.

Responsibilities

Provide day-to-day application support by responding to end-user incidents, service requests, and system-related issues in a timely and customer-focused manner.
Troubleshoot application, interface, hardware, peripheral, and instrumentation issues in collaboration with laboratory stakeholders, vendors, and internal technical teams.
Participate in application implementations, upgrades, testing, configuration, workflow optimization, and change management activities.
Develop and execute test plans, perform software quality assurance tasks, and support reliable system performance.
Create and maintain end-user documentation, provide training, and help users confidently operate supported applications.
Run reports, update tables, maintain application data, and complete operational tasks that support the software environment.
Identify opportunities to improve workflows, reduce disruptions, and strengthen application support processes.
Participate in regular team meetings to share updates, discuss priorities, and collaborate on team initiatives.