BDC Supervisor

RUSS DARROW GROUP•Milwaukee, WI

2d•Onsite

About The Position

Russ Darrow Metro Mazda is seeking an energetic and experienced BDC Supervisor to join their team. The company, part of the Russ Darrow Group, emphasizes a commitment to employees, offering continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. They value family, diversity, and teamwork, and are open to training candidates from the ground up. The BDC Supervisor will be responsible for assisting with hiring, training, and ensuring the overall success of the internet sales departments. This includes developing lead handling processes, providing analytical reporting, managing CRM and other systems, and training BDC representatives on the company's methods.

Requirements

At least one previous role based in strong customer service experience
Strong computer and analytical skills
Team player attitude
Enthusiastic personality
Must have strong computer skills & proficiency in Microsoft Word, Excel and Outlook
Good verbal and written communication skills
Time management, prioritization skills, and the ability to multi-task are required
Self-motivated and goal oriented
Ability to hit sales quotas and closing percentages

Responsibilities

Analyze and provide quality first responses to customer inquiring about a vehicle and/or service
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
Provide training on phone handling skills and handling objections
Work closely with General Manager to develop processes that best fit the dealership
Manage platforms utilized by Internet Sales Departments
Be a resource when dealerships are short staffed
Follow up with leads that are not ready to make an appointment or no-show
Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management