BDC Service -Vernon Ford

Sonic Automotive•Vernon, TX

11d•Onsite

About The Position

The BDC Agent position has a pay scale consisting of the following. Wages include base hourly compensation $18.5. Answers phone inquiries and ensures that the dealership actualizes its maximum profit potential service appointments. Communicates effectively with Phone customers and books service appointments. Has thorough knowledge of all dealership products and services. Assists guests in selecting services by asking questions and listening carefully to their needs. Checks emails frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customer that their messages have been forwarded to the appropriate person for prompt attention. Maintains a safe work environment. Maintains a professional appearance. Realize that the company’s business is built on guest satisfaction and devote himself/herself to guaranteeing satisfaction to guests. Determine management, production and quality requirements by asking questions and listening. Attend Sonic meetings as requested. Maintain a follow-up system that encourages follow through with assigned project. Report to Sales Manager regarding objectives, planned activities, reviews and analyses. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Requirements

Excellent verbal and written communication skills
Strong MS Office Suite computer skills
Ability to work independently and as part of a team in a fast-paced environment
Ability to work in call center environment
Strong organizational and time management skills
Ability to read and comprehend rules, regulations, policies and procedures

Responsibilities

Answers phone inquiries and ensures that the dealership actualizes its maximum profit potential service appointments
Communicates effectively with Phone customers and books service appointments
Has thorough knowledge of all dealership products and services
Assists guests in selecting services by asking questions and listening carefully to their needs
Checks emails frequently and responds to inquiries immediately
Delivers messages intended for other departments promptly
Notifies customer that their messages have been forwarded to the appropriate person for prompt attention
Maintains a safe work environment
Maintains a professional appearance
Realize that the company’s business is built on guest satisfaction and devote himself/herself to guaranteeing satisfaction to guests
Determine management, production and quality requirements by asking questions and listening
Attend Sonic meetings as requested
Maintain a follow-up system that encourages follow through with assigned project
Report to Sales Manager regarding objectives, planned activities, reviews and analyses
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively