BDC Service Representative - Audi Stuart!

Murgado Automotive Group • Stuart, FL

6d • Onsite

About The Position

Audi Stuart is hiring a BDC Service Representative who turns service inquiries into booked appointments and lasting relationships. This isn’t a traditional call-center job. You’ll be the first voice of Audi Stuart’s service department—helping owners keep their vehicles performing at their best while you build a career with clear earnings potential and real growth paths inside a top-tier automotive group.

Requirements

• Strong phone presence and genuine customer-service mindset
• Ability to multitask, stay organized, and keep a positive attitude in a fast-paced environment
• Comfort with CRM systems and basic computer tools (Microsoft Office experience is a plus)
• Previous BDC, call-center, customer-service, or dealership experience preferred—but we value attitude, coachability, and communication skills most
• Basic familiarity with automotive service is helpful; we’ll train you on Audi processes and terminology

Responsibilities

• Handle inbound service calls, texts, emails, and online inquiries with professionalism and warmth
• Proactively reach out to customers about maintenance reminders, recalls, declined services, and specials
• Schedule and confirm appointments accurately while coordinating with service advisors
• Keep CRM and dealership systems updated so every customer interaction is documented and seamless
• Hit (and beat) daily/monthly appointment and contact goals while promoting service specials
• Deliver the kind of experience that makes Audi owners feel taken care of and eager to return

Benefits

• Competitive base pay + performance bonuses tied to appointments set and shown
• Medical, dental, and vision insurance
• 401(k) with company match
• Employee discounts on vehicle purchases, parts, and service
• Clear career paths within Audi Stuart and the broader Murgado Automotive Group
• Modern facility and tools, supportive team culture, and the prestige of representing the Audi brand on Florida’s Treasure Coast
• Ongoing training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed