BDC Service Agent - Nalley Lexus Galleria

Asbury Automotive • Smyrna, GA

2d • Onsite

About The Position

Nalley Automotive, part of Asbury Automotive Group, is seeking BDC (Business Development Center) Service Agents to manage inbound/outbound calls and emails, identify customer needs, provide information on service appointment availability, partner with service advisors, research issues, and provide solutions. The role involves a high volume of customer interactions and requires adherence to dealership processes and procedures.

Requirements

• Must be able and willing to receive a high amount of inbound calls.
• Excellent customer service skills and motivation to be successful.
• High volume incoming and outgoing calls, ranging from 50+ calls per day.
• Advanced computer & phone skills.
• Minimum typing 35-40 words per minute at minimum.
• Able to multi-task in a fast paced environment.
• Team player.
• Must be at least eighteen years of age.
• Must be able to pass pre-employment screens (background and drug test).

Nice To Haves

• Experience using customer tracking systems to track calls and appointments preferred.
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred.
• Appointment setting experience a plus.
• Various language proficiency is always a plus.

Responsibilities

• Manage large amounts of inbound/outbound calls and emails in a timely manner.
• Identify customer needs.
• Provide information on service appointment availability.
• Partner with service advisors.
• Research issues and provide solutions or alternatives.
• Partner with the service department to schedule vehicle service appointments.
• Greet customers and provide information on shuttle schedule if needed.
• Contact and communicate with customers to identify automotive service needs.
• Follow all dealership processes and procedures, high frequency of contact with customers.
• Thorough documentation of all contacts within the customer management system.
• Complete internet lead management service work plans on a daily basis.
• Answer all calls in a prompt, professional and courteous manner.
• Use scripts to collect all pertinent customer information and document in the system accordingly.
• Adhere to Asbury phone scripts.
• Set appointments.

Benefits

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities.
• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed