Business Development Center Sales Representative

Capital Ford of Charlotte•Charlotte, NC

About The Position

BDC Sales Representative Are you a people-person with a passion for connecting, communicating, and closing deals? CAPITAL Ford of Charlotte is seeking a dynamic and results-driven Business Development Center (BDC) Sales Representative to join our team. The BDC Sales Representative will be responsible for engaging with potential customers, managing leads, and converting inquiries into sales opportunities. The ideal candidate will possess excellent communication skills, sales acumen, and a customer-focused mindset to contribute to the growth and success of our business. Why Join CAPITAL? We don’t just offer a job—we offer a career path with real growth, a supportive team, and an upbeat work environment where your contributions make a visible impact. Welcome to CAPITAL, a distinguished ensemble of 20 automotive and powersports franchises across the state of North Carolina. Our roots run deep in the automotive industry, embodying a rich tradition that, despite our expansive growth and a vibrant team of over 1,500 dedicated employees, maintains the warm, inclusive culture of a family-owned business. At CAPITAL, we pride ourselves on not just our vast selection of high-quality vehicles but on a legacy of fostering strong community ties and building lasting relationships with both our customers and team members. We are in search of passionate individuals who are ready to accelerate their careers in an environment that champions professional development, innovation, and a commitment to excellence. Join us in driving the future of automotive retail, where every employee is a valued member of the CAPITAL family! We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Requirements

Prior experience in sales or customer service (automotive or BDC experience is a big plus)
Comfortable using CRM systems and sales tools
Excellent communication skills and a natural talent for building rapport
Energetic, self-motivated, and goal-oriented—you're hungry to hit targets and exceed expectations
Able to adapt quickly to changing processes, promotions, or technologies
A team player who thrives in a collaborative environment
Must pass pre-employment background screenings

Responsibilities

Respond quickly and professionally to leads via phone, email, and online platforms
Engage potential customers to understand their needs and guide them toward the right solution
Share compelling information about vehicles, features, services, and current promotions
Strategically manage and follow up with leads to maximize every opportunity
Keep detailed, accurate records using our CRM system
Stay ahead of industry trends and know how we stack up against competitors
Collaborate with sales reps, management, and fellow BDC team members to create a seamless experience
Take on additional tasks that help support the team and grow the department