BDC Sales Representative
Auffenberg Hyundai•O'fallon, IL
•Onsite
About The Position
The Sales BDC Representative is responsible for managing inbound and outbound customer communications, responding to sales inquiries, following up with leads, scheduling appointments for the sales team, and supporting daily dealership operations. This role serves as the first point of contact for many customers and plays a critical role in delivering an exceptional customer experience while driving sales opportunities.
Requirements
- Timely response to all customer inquiries.
- Consistent appointment-setting performance.
- Accurate CRM documentation and follow-up completion.
- High level of customer satisfaction and professionalism.
- Achievement of departmental productivity and sales goals.
Responsibilities
- Answer incoming phone calls promptly and professionally.
- Respond to internet leads, phone leads, text messages, emails, and chat inquiries.
- Schedule and confirm appointments for the sales department.
- Follow up with prospective customers to generate and maintain sales opportunities.
- Maintain accurate customer records and notes within the CRM system.
- Complete daily assigned tasks, activities, and follow-up campaigns.
- Work closely with the sales team to ensure a smooth customer handoff.
- Contact unsold showroom, phone, and internet prospects to re-engage interest.
- Monitor appointment status and conduct follow-up communication with customers.
- Meet or exceed appointment-setting and lead-response goals.
- Maintain knowledge of dealership inventory, promotions, and sales processes.
- Provide exceptional customer service while representing the dealership professionally.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
