BDC Representative (6995)

Team Automotive Group•Charlotte, NC

29d•$18 - $22•Onsite

About The Position

We are currently hiring Business Development Representatives (BDRs) to support our growing dealership. This role focuses on responding to incoming customer leads and following up with potential buyers who are interested in purchasing a vehicle. The ideal candidate is organized, proactive with follow-up, and comfortable communicating with customers by phone, text, and email.

Requirements

High school diploma or equivalent is required. An associate degree in business, communications, or a related field is preferred.
Minimum of 1–2 years of experience in a customer service or sales role.
Previous experience in a call center or automotive dealership environment is highly desirable.
Proven track record of meeting or exceeding performance targets in a similar capacity.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to build rapport quickly with customers.
Proficient in using customer relationship management (CRM) software and other related technology.
Ability to work independently as well as collaboratively in a team environment.
Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
High level of attention to detail and accuracy.
Ability to handle high-pressure situations and resolve customer issues efficiently.
Demonstrated problem-solving skills and a proactive approach to customer service.

Responsibilities

Respond quickly to internet leads and customer inquiries
Follow up with potential customers who have expressed interest in purchasing a vehicle
Communicate with customers via phone, text, and email
Schedule and confirm appointments for the sales team
Maintain accurate records and follow-up tasks in the CRM system
Continue follow-up with customers who have not yet visited the dealership
Work closely with the sales and management teams to drive showroom traffic