BDC Representative

San Francisco Honda Acura•San Francisco, CA

2d•$32,240 - $100,000

About The Position

San Francisco Honda Acura is a reputable automotive dealership committed to delivering excellent customer service and a supportive work environment. We are currently seeking a dedicated BDC Representative to join our team and contribute to outstanding customer experiences. The BDC Representative plays a key role in driving sales and service appointments through effective communication and exceptional customer service. This position requires handling both inbound and outbound calls with a positive attitude and a commitment to customer satisfaction.

Requirements

High school diploma or equivalent.
Experience in telemarketing, customer service, automotive, or business development preferred.
Familiarity with scripted communication and sales processes.
Professional, enthusiastic, and friendly demeanor during all customer interactions.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Self-motivated and able to work independently or as part of a team in a fast-paced environment.
Basic computer proficiency including data entry and knowledge of Microsoft Word.

Responsibilities

Answer incoming calls promptly and schedule sales appointments following provided scripts.
Make outbound calls to customers to schedule sales and service appointments.
Document customer comments and interactions accurately.
Schedule follow-up contacts if appointments are not made initially.
Confirm and reschedule customer appointments as needed.
Update appointment boards and inform relevant departments about scheduled appointments.
Follow up with sales and service teams to verify appointment outcomes.
Maintain and update customer database information with accuracy.
Generate and distribute marketing communications such as letters, postcards, and emails based on predetermined schedules.
Contact internet customers via phone and email to set appointments and respond to website inquiries.
Assist with additional tasks as assigned.
Meet or exceed monthly performance goals.