BDC Representative
About The Position
About Paragon Honda Paragon Honda is a reputable automotive dealership located in Woodside, NY. We pride ourselves on delivering exceptional customer service within a professional work environment. Join our team to grow your career in the automotive industry. Position Summary We are seeking a motivated BDC Representative to manage inbound and outbound customer calls, schedule appointments, and maintain excellent customer service throughout the sales and service process. This role requires strong communication skills, a positive attitude, and commitment to meeting monthly performance goals.
Requirements
- High school diploma or equivalent.
- Previous telephone or telemarketing experience, preferably in automotive, business development, or customer service.
- Familiarity with phone scripts and alternative communication methods.
- Professional, enthusiastic, and friendly demeanor at all customer interactions.
- Excellent verbal and written communication skills.
- Ability to effectively communicate with managers and team members.
- Strong organizational skills with the ability to multitask and manage time efficiently in a fast-paced environment.
- Computer literacy, including experience with Microsoft Word and data entry.
Responsibilities
- Answer incoming calls using company scripts and schedule sales appointments.
- Make outbound calls to customers following prepared scripts to arrange sales and service appointments.
- Log customer comments and update records in the database accurately.
- Follow up with customers who have not scheduled appointments to encourage future contact.
- Confirm, reschedule, and post appointments on the BDC appointment board as needed.
- Coordinate with sales and service teams to verify appointment status and results.
- Generate and send letters, postcards, and emails per marketing schedules to provide follow-up reminders.
- Respond to website inquiries and internet customer requests via email and phone.
- Notify relevant departments when appointments are scheduled.
- Assist with additional duties as assigned.
- Consistently strive to meet or exceed monthly goals.
Benefits
- Tremendous product & inventory
- Ongoing company-wide training
- Strong company reputation
- Growth opportunities
- Professional, enthusiastic & supportive working environment
- comprehensive training
- competitive compensation
- unparalleled benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
