BDC Representative

Nielsen Automotive Group•Morristown, TN

7d•Onsite

About The Position

Whether you're in the automotive industry or joining us from another field, Nielsen Ford of Morristown is ready to welcome you to our team! Huge used car inventory and digital budget in place for lead opportunities.

Requirements

Must have BDC experience
Ability to manage a high volume of inbound and outbound sales call volume, internet leads and call lists
Strong organizational skills, with the ability to effectively multi-task
Must be reliable and dependable
Outgoing personality, ability to influence customers to schedule appointments.
Extremely customer service oriented
Excellent written and oral skills
Experience in previous automotive dealerships
Basic knowledge of computers

Nice To Haves

Bilingual a plus

Responsibilities

Handle all incoming and outgoing phone calls and emails
Handle our customer contacts through e-leads, follow-up, and lead generations
Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
Answer customer internet inquires by both email and phone
Schedule sales appointments and reschedule no-show customers
Contact customers based on current marketing incentives
Follow up in manners that result in the customer visiting the dealership
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers
Interacting with customers as well as with all dealership departments