Zimbrick Eastside Service BDC Representative

Zimbrick Inc • Madison, WI

8d • Onsite

About The Position

At Zimbrick, our Business Development Center (BDC) team plays a key role in delivering the premium service experience our customers know and trust. If you enjoy helping people, thrive in a fast-paced environment, and love variety in your day, this could be a great fit for you. As a BDC Representative, you’ll connect with customers by phone, email, and text to assist with service scheduling, answer questions, and create positive experiences that keep customers coming back.

Requirements

• Positive attitude and strong customer service mindset
• Excellent communication skills, both written and verbal
• Ability to multitask and stay organized in a fast-paced environment
• Attention to detail and strong follow-through
• Comfort learning and working within multiple software platforms
• Desire to grow, learn, and take on new challenges
• Commitment to demonstrating Zimbrick’s Core Values every day

Responsibilities

• Answer inbound customer calls with professionalism and care
• Schedule service appointments for multiple automotive brands
• Make outbound follow-up and retention calls to customers
• Communicate with customers through clear, professional emails and voicemails
• Navigate multiple systems while maintaining accuracy and efficiency
• Deliver an outstanding customer experience during every interaction
• Build confidence and expertise in written and verbal communication

Benefits

• Paid training and ongoing development opportunities
• Flexible scheduling within business hours
• Full benefits package including 401(k), company match, and profit sharing
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed