BDC Representative Mercedes-Benz of Palm Springs

indiGO Auto Group • Palm Springs, CA

17h • Onsite

About The Position

indiGO Auto Group is seeking a full-time BDC Representative to join our Mercedes-Benz Palm Springs team. This is a great opportunity to work for an exciting company in a fast-paced environment. Opportunity to work in a cohesive and supportive team environment.

Requirements

• Previous customer service, call center, or automotive experience preferred
• Ability to multitask in a fast-paced, high-volume environment
• Extremely organized with a dedicated attention to detail
• Clear focus on delivering a premium guest experience
• Positive attitude with a professional and team-oriented mindset
• Willing to submit to a drug test and criminal background check
• Strong verbal and written communication skills with a luxury-level presence
• Must have a valid driver’s license
• Maintain professional appearance and demeanor at all times

Responsibilities

• Respond promptly and professionally to inbound Mercedes-Benz guest inquiries via phone, email, and text.
• Conduct outbound follow-up on sales and/or service leads in alignment with brand and dealership standards.
• Set clear, professional expectations with guests regarding appointment timing, vehicle availability, and next steps.
• Accurately schedule, confirm, and coordinate appointments to support a seamless guest experience.
• Maintain detailed and accurate documentation of all guest interactions within the CRM system.
• Identify guest needs and ensure a smooth handoff to Sales Consultants, Service Advisors, or Management.
• Represent the Mercedes-Benz brand with professionalism, polish, and attention to detail in all communications.
• Utilize all available systems, tools, and applications to support lead management and guest communication.
• Maintain organized lead queues and follow-up activity to ensure consistency and accountability.
• Follow up with guests after appointments to confirm satisfaction and foster long-term relationships.

Benefits

• Comprehensive insurance plans - medical, dental, vision, life insurance, health savings account, and flexible savings account
• 401(k) plus match
• Unlimited professional training opportunities
• Paid vacation days, sick days, and holidays
• Opportunity for advancement in a growing company
• Brand new, state-of-the-art facilities and equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed