BDC Representative - Gaudin Porsche of Las Vegas

Gaudin Motor CompanySpring Valley, NV
Onsite

About The Position

The BDC Representative will assist the Service department with answering inbound calls, lead generation, guest communication, and appointment setting. This is a Full-Time position.

Requirements

  • Ability to work well with others in pressure situations.
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
  • Ability to apply concepts of basic algebra and geometry.
  • Ability to apply common sense understanding to carry out simple one- or two-step instructions.
  • Ability to deal with standardized situations with only occasional or no variables.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.

Responsibilities

  • Assist with service advisors and telephone duties.
  • Assist guests in making service appointments.
  • Create guest portfolios for new guests and update existing guests.
  • Assist with any clerical needs as directed by the service team.
  • Maintain a professional appearance and a neat work area.
  • Answer Phones
  • Cashiering for Service Department
  • Schedule Service Appointments
  • Maintain Records
  • Maintain Excel Files
  • Perform other duties as assigned.
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