BDC Manager at BMW/MINI of South Miami
About The Position
Lead Our Winning Sales BDC Team at BMW/MINI of South Miami! Are you a results-driven leader with a passion for developing people and driving performance? Our dealership in Kendall, FL is seeking an experienced and motivated Business Development Center (BDC) Manager to oversee our Sales BDC operations. This is an exceptional opportunity for a professional who thrives in a fast-paced, customer-focused environment and is ready to take their career to the next level. At Volkswagen of South Miami, we take pride in fostering a culture of excellence, teamwork, and career advancement.
Requirements
- Proven track record of leading a successful BDC or sales team
- Strong leadership, coaching, and motivational skills
- Excellent communication and interpersonal abilities
- Proficient with CRM systems and Microsoft Office
- Highly organized with strong analytical and problem-solving skills
- Driven, professional, and goal-oriented
Nice To Haves
- Prior BDC or call center management experience in the automotive industry preferred
Responsibilities
- Manage and coach a team of BDC representatives to achieve appointment, sales, and customer satisfaction goals
- Oversee inbound and outbound call performance, internet leads, and CRM follow-up processes
- Develop effective phone scripts, lead management strategies, and performance metrics
- Collaborate with Sales Managers to ensure smooth handoff of qualified leads and appointments
- Monitor daily activities, reporting, and results to ensure consistent productivity
- Recruit, train, and motivate team members to maintain a high-performing department
Benefits
- Major Medical, Dental, and Vision Insurance
- Long and Short-Term Disability Coverage
- Life Insurance
- Paid Time Off
- 401(k) with company participation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
