BDC Manager
Kunes Auto Group•Sycamore, IL
•$140,000•Onsite
About The Position
Kunes Auto Group is seeking a BDC (Business Development Center) Manager to lead their BDC team of 2 representatives at Sterling Ford and Sterling CDJR dealerships. This role involves managing inbound and outbound calls, internet leads, and equity mining efforts. The manager will be responsible for creating a positive and productive work environment and will directly impact store performance and customer experience. This is a hands-on leadership position.
Requirements
- 3+ years of Auto Sales Management experience required.
- Prior experience in BDC Management is strongly preferred.
- Strong communication, organization, and team leadership skills.
- Proven ability to coach, motivate, and hold a team accountable.
- Comfortable working with CRMs, lead management systems, and dealership tools.
Responsibilities
- Lead and develop the BDC team, including hiring, coaching, and motivating representatives.
- Handle all incoming sales and service calls.
- Monitor call recordings and coach for quality and effectiveness.
- Manage internet leads and dealership CRM manifest follow-up.
- Make outbound prospecting and appointment reminder calls.
- Oversee no-show follow-ups, CSI calls, and service drive opportunities.
- Collaborate with Sales Managers and GMs on showroom traffic and strategy.
- Review and approve bonus/commission numbers for representatives.
Benefits
- Competitive pay with performance bonuses
- Full benefits package
- Growing company with internal promotion opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
