BDC Manager

Salt Lake Valley Automotive•Provo, UT

21h

About The Position

We're looking for a driven, detail-obsessed BDC Manager to own the front end of our customer experience at our Ford dealership in Provo. This is a high-accountability role built around speed, consistency, and follow-through. You'll be the engine that keeps every lead moving — from first contact to booked appointment — while working hand-in-hand with our Sales Managers to close the loop on every opportunity.

Requirements

Prior experience in a BDC, internet sales, or customer-facing automotive role strongly preferred
Comfortable on camera — you'll be making personalized videos every single day
Exceptional follow-up instincts with a genuine sense of urgency and ownership
Proficiency in dealership CRM software (VinSolutions, DealerSocket, or similar)
Strong communicator across all channels — phone, text, and email
Organized, process-driven, and calm under the pressure of a fast-paced sales environment
A team player who works well with sales leadership and holds themselves accountable to results

Responsibilities

Respond to all inbound leads within 1 minute of receipt — across phone, email, text, and digital sources
Film and send a personalized video walkaround of the vehicle of interest to every prospect within 10 minutes of first contact
Set quality appointments by working closely with Sales Managers to qualify leads, confirm pricing, and coordinate handoffs
Monitor the daily lead board to ensure every open opportunity has proper follow-up and communication logged — no lead goes cold on your watch
Manage follow-up cadences across the CRM to keep prospects engaged through calls, texts, and emails until a decision is made
Track and report on key BDC metrics including response times, appointment set rates, show rates, and lead-to-sale conversion
Identify gaps in the follow-up process and proactively solve them before they cost the dealership deals