Automotive BDC Manager

Orlando CDJR•Orlando, FL

About The Position

We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry. We are looking for a dynamic and results-driven BDC Manager to lead our Business Development Center team. In this role, you will be responsible for hiring, training, and managing representatives who engage with potential customers to generate appointments for our sales team. Your leadership will ensure the successful execution of inbound and outbound call strategies that drive showroom traffic and increase revenue.

Requirements

Previous dealership and management experience.
Strong skills in customer service, communication, and computer proficiency.
Professional, well-groomed personal appearance.
Self-motivated with the ability to set and achieve targeted goals.
Organizational and time management skills.
Clean driving record & valid driver’s license.

Responsibilities

Lead, mentor, and motivate a team of BDC representatives to achieve daily, weekly, and monthly performance goals.
Develop and execute outbound internet and phone campaigns based on marketing-generated leads.
Monitor and maintain accurate lead tracking and ensure timely follow-up on all inquiries.
Analyze lead and sales data to identify trends and optimize appointment-setting performance.
Collaborate with executive leadership and department managers to align appointment strategies with sales goals.
Handle escalated customer inquiries when necessary and ensure a high level of customer satisfaction.
Maintain daily operations of the BDC, including staffing, scheduling, and workflow management.
Provide comprehensive training and ongoing support to team members to improve performance and productivity.
Comply with all company policies, procedures and safety standards.
Other duties as assigned.