Automotive BDC Representative

Honda Bridgewater • Bridgewater Township, NJ

5d • Onsite

About The Position

Honda of Bridgewater is seeking an experienced full-time BDC Representative. Compensation commensurate with experience.

Requirements

• Automotive BDC experience
• Experience in customer relations and the ability to meet customer's needs.
• Exceptional written and oral communication skills.
• Outstanding organizational skills
• Ability to multi-task.

Nice To Haves

• Eleads CRM experience a plus

Responsibilities

• Communicate and interact with customers via phone, mail, email or in person, in a professional, friendly and efficient manner.
• Schedule and manage appointments via inbound and outbound calls, mail, email and in person.
• Maintain an accurate daily count of appointments.
• Confirm appointments prior to scheduled date.
• Follow up with customers to confirm satisfaction.
• Respond to customer concerns and/or problems by identifying both the concern and the path to resolution.
• Work and cooperate with all Service and Sales personnel to provide a truly exceptional experience for all customers.
• Involvement in organizing and/or coordinating new programs, campaigns and events for department.
• Cooperate within department to maintain highest rating in Customer Satisfaction Surveys.
• Reflect an enthusiastic and positive impression of our dealership and manage all tasks in busy environment.

Benefits

• Competitive Compensation
• Health/Dental/Vision Insurance
• Paid Time Off
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed