BDC Consultant - Porsche San Diego
About The Position
Porsche San Diego is currently seeking a highly motivated; customer focused BDC Consultant to join their team! This in-store role is crucial in creating and maintaining a productive relationship between our centralized BDC, service customers, and store stakeholders to drive sales. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Requirements
- 2-4 Years of Customer Service or Sales Experience
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint)
- Strong organizational skills
- High school diploma
Nice To Haves
- Experience in automotive industry a plus
- Experience using CRM tools, Automotive CRM a plus
- Familiarity with dealership operations a plus
- Familiarity with BDC functions is a plus
- Experience reviewing and improving processes to increase efficiencies
Responsibilities
- Maximize Internet Lead, Portfolio Management, and Exchange (Service Drive) sales performance
- Facilitate effective Turn-over (TO) and Appointment distribution to Sales Advisors
- Follow-up with TO’s to ensure workflows have been executed
- Review customer needs ensuring each TO is handled personally and promptly
- Track TO and appointment activity to ensure robust follow up is executed
- Prepare in advance with sales advisors for all internet lead appointments including appointment confirmations, and rescheduling “No Show” appointments when applicable
- Be a daily physical presence on the showroom floor. Support sales advisor follow-up, maximizing every sales opportunity
- Regular and clear communication with BDC leadership, Coordinators, and Store Stakeholders to maintain productive collaboration and identify opportunities
- Identify in market service and portfolio customers, outreach and establish needs
- Consistent communication and collaboration with store leadership to identify next steps for each customer
- Utilize customer retention software effectively
- Ensure execution of agreed activities
- Track all activity
- Understand the importance and benefits of this role to retail operations
- Plan and allocate time effectively between Internet leads, Portfolio Management and Vehicle Exchange
- Provide an outstanding customer experience to ensure all customers feel valued and welcome
Benefits
- Hourly rate of $26.44 plus monthly performance bonus (Target Total Comp/OTE: $73,000)
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
